Safety first, make sure that there are no immediate problems, is safe out issue. Make sure that everyone involved knows the issues at hand (transparency). Come up with an except able solution. ( Engineering involvement required). Come up with proper rework plan, make sure the plan is understood, and execute accordingly, with qualified work force. Proper Nde, and red line changes for turn over. Continuous updates to owner , clients keep the open lines to all parties . Look at possible issues in other areas so work can be done so schedule issue can be managed.

The solution lies in getting the problem fixed on night shift away from preying eyes. Give it a lick of paint. Inform the client of your great progress made on the project the day before and move forward onto the next stage…..everyone will be happy!

First of all, in the initial discussion with client, before you even start the project, be straight forward with them. Let them know that in the event that a major unforeseen structural issue arises, it will affect the cost, and the timeframe of completion. Always do the necessary investigation in regards to soil conditions(engineer, structural testing, and observations by qualified firms) and take into account previous events that might have occurred. Not doing so can impact greatly the relationship with your clients, and could cost you greatly, instead of profiting from project, ending up being in a loss. And most of all please put everything in writing in your contracts.

With clear and constant communication between you, your site super and the customer. They know everything you know as soon as you do. It maintains their trust in you and that is everything.

Take appropriate safety measure, involve structural designer and expert for best alternative. Intimate the client right from expert visit to root cause and possible solutions. Ensure participation according to clients interest, but keep them informed even not participating and dependent on you. The concurrance of owner is must in all aspect i.e. root cause, best alternative, impact on time and cost, progress update, satisfactory post audit and hand him out structural stability confidence cerrificate.