In an emergency, managing chaos starts with clear, calm communication. At Allianz, leaders focus on uniting the team by centralizing information and ensuring everyone knows their role. We listen, provide updates to the team regularly and prioritize tasks to avoid overwhelm. Building trust through transparency and empathy keeps the team grounded. By staying focused and supporting each other, we turn confusion into action, ensuring everyone works together toward a common solution.

A single point of contact, should rectify the information before reacting and responding to the Display SOPs and clear reporting system and team management exercises.

To address the confusion resulting from conflicting information during an emergency, I would implement a clear communication strategy by appointing a trustworthy liaison for information verification, rank essential tasks according to the most reliable data, and keep the team coordinated and focused by promoting openness and teamwork in the decision-making process.

Develop the operational instinct to take a step back, detach oneself from the situation, and be able to look at the picture with as clear judgement as much as possible. A great way of developing this is to keep practicing even when you get it right. At the end of the day, you're only as proficient as the last time you did it. It is also important to train team members for alternate and contingency matters to help ensure there is continuity.

Establish a chain of command, designate specific roles to different personnel and ensure there is a clear reporting structure familiarized to all members of the team.

The only other point is Managing the Message. Everyone from the management team to the single point of contact must have the same message.

Chaos caused by conflicting information in an emergency requires a calm leadership. These steps can be taken . 1. Remain calm and assess the situation, gather available information, and identify where conflicts are occurring. 2. Identify and prioritize most reliable sources of information. Also consult with key experts. 3. Ensure a single point of communication to avoid confusion. Having a structured communication minimizes miscommunication. 4. Delegate responsibilities to reduce the strain on decision-making. 5. In chaos, perfect info is rarely available. Make decisions based on the best. 6. Stay adaptable. Adjust plans with new info accordingly and keep the team aligned. Once under control, hold a debrief and improve for future.

Disaster response is like war—chaotic, fast-paced, and emotionally heavy. You must be strong—mentally, physically, and spiritually. People are displaced, injured, or grieving, and it will affect you. But to succeed, you need patience, optimism, and trust in your team and leader. The leader must be chosen for their qualifications, not power, and lead by example. Clear communication, respect for roles, and a strong chain of command are essential. With hardship comes ease, as God promises. Stay focused, stay strong, and the team will follow. It’s like chess—strategy and leadership win the game.