Integrating new communication technology into social work starts with a simple question: Does this tool enhance human connection or create distance? 1. Choose Tools That Enhance, Not Replace, Human Connection Social work relies on trust and relationships. The right technology, video calls, secure messaging, telehealth, can improve accessibility while maintaining meaningful interactions. But it should never replace human connection. Striking a balance ensures efficiency without losing empathy. 2. Prioritize Accessibility and Inclusivity Not all clients have equal digital access. Offering multiple communication options, mobile-friendly tools, and low-tech alternatives ensures inclusivity. Technology should be a bridge, not a barrier.

Social work aims to bridge the gap by promoting collaboration among various actors for goal attainment in terms of sustainable and inclusive development. Sound use of Google, Microsoft Spaces, WhatsApp groups, and Mentimeter to have an interactive canvas for the various social enablers could lead to proper integration of communication tech.

Training is undoubtedly essential when introducing new technologies in social work. However, just as crucial—if not more so—is clear leadership throughout the process. Leaders should not merely facilitate change; they must actively make decisions and set a clear direction for implementation. Digitalization must not become an endless project but rather a firm commitment: We are doing this now. Often, the most effective approach is to introduce new tools without extensive months-long planning processes. Start, observe, adjust. What works well is expanded, and what doesn’t is refined or replaced. This pragmatic approach ensures that digital transformation does not become a perpetual debate but instead delivers tangible value.

Improving client communication through innovative technologies can be tricky depending on the population and client-specific needs. For someone who works with an elderly population innovative technologies can be disheartening and daunting to understand. Social work should work to remove barriers to psychoeducation, resources, and support systems.

I’m not sure you can. Not without an inquiry from the rest of the team. Therefore, in my humble opinion injecting new technology requires the entire team to be put on notice. In order for a team to be effective it must work in conjunction with the treatment plans which are probably universally taught. Of course I have not introduced any new technology so I’m not privy to any new “provisions” therewith. Thanks for asking however. I enjoy trivia questions and answers as well thus,here is an opportunity for me to learn more about how to manifest the best results.