BackEngine

Most SaaS teams collect #feedback. Few act fast enough. We surveyed 150+ SaaS leaders to understand why. 🔹 11% say they deeply understand customers 🔹 23.5% have no clear owner for feedback 🔹 Companies that operationalize feedback? 8.5x more likely to outperform Full research now live, including the feedback maturity model and what top performers are doing differently. 👉 https://lnkd.in/dcuMsbym #B2BSaaS #CustomerFeedback #SaaSGrowth #BackEngine

Most GTM leaders don’t need more AI noise. They need clarity. That is why we are hosting AI Tools GTM Leaders Should Know. A fast, focused session where 5 SaaS teams will show exactly how they are using AI to drive results across revenue, CS, and ops. No hype. No filler. Just the workflows and use cases that are already delivering impact. 📅 September 11 at 11am PST 👉 Secure your seat: https://lnkd.in/g2uXqdRK #DemoDay #AItools #GoToMarket #CustomerSuccess #SaaS #RevOps #BackEngineAI

🚀 Scaling customer success without losing quality is a challenge every SaaS leader knows too well. A leading competitive intelligence platform had 11 CSMs managing hundreds of enterprise accounts. Customer risks often went unnoticed until it was too late, and leadership struggled to balance strategic initiatives with day-to-day coaching. With BackEngine, the team turned that around. ✅ 15–20 actionable insights surfaced weekly that would have been missed ✅ 80% less time spent gathering customer health signals ✅ Two major churn risks prevented ✅ 11% retention lift and 40% expansion pipeline growth What started as a CS initiative is now company-wide, with Product using BackEngine to capture and analyze feedback for development. 👉 Read the full case study here: https://lnkd.in/dfYnwfbE 📅 Ready to see it in action? Schedule a demo today: https://lnkd.in/d3zH6u9S #CustomerSuccess #B2B #SaaS #Retention #CustomerFeedback #BackEngineAI

If you lead a GTM team, chances are you're already drowning in AI noise. This 30-minute session clears the fog. No vendors. No follow-ups. Just 5 lightning demos from SaaS teams using AI to solve real, painful problems in revenue, CS, and ops. Join us on September 11 at 11am PST and see what’s actually working, without the sales pitch. 🔗 Save your spot now. Link in the comments. #DemoDay #AItools #SaaS #GoToMarket #CustomerSuccess #RevOps #BackEngineAI #AIforGrowth #GTMLeadership

What if you could ask your customer data a direct question and get a real answer? With Chat with Signal, now you can. Our latest feature turns any customer interaction into a live conversation with AI. No more guessing what's going on with an account, digging through notes, or waiting for updates. Just hover, click “Ask AI about this Signal”, and get answers like: 🔎 What did the customer actually say? 📍 What’s the real risk here? 📈 What would move this relationship forward? Context-rich, instant, and fully connected to your customer reality. Now available in the BackEngine platform. 📰 Read the full announcement on our blog: https://lnkd.in/dbkbJrTu 📅 Want to see it in action? Schedule a demo here: https://lnkd.in/d3zH6u9S #CustomerIntelligence #CustomerSuccess #SaaS #AItools #Retention #LLM #B2BGrowth #ConversationalAI

💬 “It’s not just about receiving feedback. It’s about acting on it.” Sue Ramos, MPH, from Viva - Executive Assistants, doesn’t come from a typical CS background. Before leading customer success in tech, she worked in public health, managing crisis communications during Hurricane Maria and researching disease prevention. That experience gave her a powerful mindset: solve the root cause, not just the symptom. In this episode of The Customer Obsession Podcast, Sue shares how she applies this principle to executive success, culture building and feedback systems that actually lead to change. 👉 Watch on YouTube: https://lnkd.in/dn6tXvsB Also available on Spotify and Apple Podcasts. #CustomerObsession #CustomerSuccess #Leadership #Feedback #ExecutiveSupport #BackEngineAI

Who actually owns customer feedback in your company? And more importantly, is anyone using it? Eli Portnoy joined Diane Moura on her podcast to talk about what happens when feedback lives in calls, tickets, and Slack but never reaches the teams who need it. In this clip, he shares how BackEngine uses AI to push the right insights to the right people, turning scattered conversations into real work across CS, sales, product, and marketing. 📽️ Watch the full episode: https://lnkd.in/dXRB-hwJ #CustomerFeedback #SaaS #CustomerSuccess #GoToMarket #BackEngineAI #StartupGrowth

Immersed in AI? So are we. And we’re constantly finding tools that are too good not to share. That’s why we’re launching Demo Day, a fast, focused showcase of the best AI-powered tools for Go-to-Market teams. ⏱️ 30 minutes total ⚡ Lightning demos from 5 handpicked companies 📩 No follow-up emails. No pressure. Just tools worth knowing If you're feeling overwhelmed by AI hype and under pressure to figure it out, this is for you. Real products, real use cases, zero noise. The first session is happening September 11 at 11am PST. If you work in GTM and want to understand the latest and greatest in AI, this one’s for you. 📩 Registration link in the comments. #AItools #GoToMarket #SaaS #RevenueTeams #CustomerSuccess #DemoDay #BackEngineAI

The smartest B2B companies know customer feedback is more than NPS or CSAT. 📉 Surveys give you low response rates and shallow insights. 💡 The real value is in the rich, organic feedback flowing through your calls, tickets, QBRs and everyday conversations. In this SaaS Fuel Podcast episode, Eli Portnoy talks with Jeff Mains about how BackEngine uses AI to turn that constant stream of feedback into actionable data every team can use. If you want to build the right product, for the right customers, and scale faster, customer insight can’t be optional. 🎙 Watch the clip and listen to the full conversation here: https://lnkd.in/gfQYQaMJ #customerobsession #SaaS #voiceofthecustomer #B2B #AI

💬 “If they don't get to AI-powered development, they'll become the Barnes & Noble or the Blockbuster of the AI era.” The pressure on CTOs isn’t just about keeping up. It’s about survival. In this episode of The Customer Obsession Podcast, John Kennedy, founder of Actual AI, breaks down the real shift happening inside technical organizations and why engineering managers are the ones who will either drive or block it. Highlights from the conversation: ✅ The hidden risks of AI-fueled velocity most teams aren’t talking about ✅ Why async workflows and code governance matter more than ever ✅ How top orgs are rewriting the operating model for software development 🎧 Full episode: https://lnkd.in/drB7gheU Also available on Spotify and Apple Podcasts. #CustomerObsession #AI #EngineeringLeadership #TechOps #BackEngineAI