ChurnZero

Thank you, Melissa Moody and Leslie Greenwood of Wednesday Women, for hosting a coffee chat with executive women in the DC area, including ChurnZero's CSO, Sarah Kiley. It was a wonderful way to spend the morning, despite the rain, and was filled with incredible camaraderie and conversation. Learn more about Wednesday Women and become a member: https://lnkd.in/dcefFNqN

What does it take to lead through rapid change while staying focused on growth and customer experience? Join Julie Brinkman, CEO of Beyond, and ChurnZero CEO You Mon Tsang to explore Julie's unique path from sales, CS and operations to the C-suite, and the lessons she learned scaling leading Chicago tech companies. Expect insights into what wins in CX today, including how Beyond helps its customers succeed. They’ll also dig into leading through turbulent times, and what it means to stay steady, strategic, and human at the helm. Where: ZERO-IN 2025, Revel Motor Row, Chicago, IL. When: Day Two opening keynote, 9:15 AM. Just a few tickets remain for the essential conference for customer success leaders. Get yours at https://lnkd.in/eYDxHgee. #ZEROIN #customergrowth #customersuccess #changemanagement

🎯 Heading to ChurnZero’s ZERO-IN 2025 conference next month? Don’t miss Kristen Hayer’s Day 2 breakout session: "How to Train for Performance," a must-attend for CS leaders! You'll walk away with insights on: ✅ Building internal CS training programs ✅ Boosting efficiency, consistency & performance ✅ When to leverage external training partners Let us know if you’ll be there; we’d love to connect! 🎟 Tickets are going fast! Grab yours now (via link 👇 ) #ZEROIN2025 #CustomerSuccess #CSTraining #Leadership #Chicago

ChurnHero Awards spotlight! Our three Innovation Hero finalists prove that innovation isn’t just about new tools: it’s reimagining how you work, connect, and deliver value at scale. Congratulations to: 🔥 Swimlane, who pushed their ChurnZero workflows to new frontiers with custom dashboards combining product, billing, and support data for predictive health insights, and automated conditional plays for just-in-time engagement. The team also developed a Slack chatbot for cross-team collaboration, and integrated AI-driven meeting notes to auto-generate action plans. With structured Success Plans for onboarding and risk mitigation, and multifaceted ChurnScores for early warnings, they cut churn, lifted GRR, and boosted NPS. 🔥 Kenjo, who extended ChurnZero beyond CS into finance, sales and RevOps, integrating multiple platforms to create a single source of truth and real-time alerting system that surfaces billing mismatches, handoffs, usage signals, and leadership dashboards. With structured onboarding and multidimensional health scoring turning fragmented workflows into unified engagement, this team increased their proactive account coverage and capacity while shortening time-to-value significantly. 🔥 VitalSource, who scaled customer engagement across a complex product ecosystem, using ChurnZero to standardize journeys, automate lifecycle campaigns, integrate Salesforce and Zendesk data, and formalize VoC programs. By balancing automation with personalization, they supported more customers without new headcount, raised Tech Touch CSAT, grew catalog activation—and proved that automation at scale can strengthen, not weaken, relationships. Which of these innovative teams will win? Find out on October 7 when we make the winners’ announcement at ZERO-IN 2025. #customersuccess #innovation #digitalCX #ChurnHero

When asked if they feel ready for a leadership position, about half of CSMs say they are. But are they really ready for the demands of CS leadership, or are they simply confident in their abilities and eager for the chance to prove themselves? It’s no secret that CSMs have big aspirations. Nearly half of CSMs (45%) aspire to leadership roles and a further 16% aspire to a specialist CS role like customer success operations. Just 21% say their current CSM role is where they would prefer to be this time next year. However, one-third of CSMs say their business skills are a weakness, nearly half say their sales skills are holding them back, and training is often ad-hoc or focused on products only. How can you build your bench of future leaders and support your CSMs in their career goals? Find out at https://lnkd.in/gtB2Jvyk. #CSM #customersuccess #leadership

📣 Chicago, we’re coming for you! In just 3 weeks, I’ll be at the ChurnZero Zero-In Conference with a legend in the data world, Steven Hershberger 🎤 We’re bringing one of our favorite topics to the stage: “Storytelling Through Data” 🎨📊 Because let’s be honest — numbers alone don’t move people, but a good story? That’s where the magic happens. ✨ We’ll show how the right data story can: 🎯 Drive revenue (yes, actual dollars 💰) 💡 Keep customers at the heart of your business 🚀 Make your team’s insights impossible to ignore If you’re heading to Chicago, come find us — we’ll be the ones geeking out over dashboards, coffee, and deep-dish pizza. 🍕 #ZeroInConference #StorytellingThroughData #ChicagoBound #CustomerFirst

AI is rewriting the playbook for customer growth: what gets done, who does it, and how quickly it turns into measurable revenue results. Although most teams still struggle to turn insights into action, tools into outcomes, and data into decisions, that's all about to change. At ZERO-IN 2025, you’ll discover a new playbook for AI-powered customer growth and its opportunities for revenue-building teams—plus expert-led sessions and workshops covering: ⚙️ AI's hype and opportunity, and the impact on the future of software. ⚙️ How to feed your AI insights engine with deeper customer conversations. ⚙️ Why agentic AI will amplify your team's expertise, not replace it. ⚙️ How to build AI into your most impactful, scalable frameworks. Don’t miss out: fewer than 30 tickets remain! When: October 8-9, 2025 Where: Revel Motor Row, Chicago, IL Save your spot at https://lnkd.in/eYDxHgee. #ZEROIN #AI #customergrowth #customersuccess #innovation

ChurnHero Awards spotlight! Our Revenue Hero finalists for 2025 show that protecting and growing customer revenue takes more than renewals—it takes precision, discipline, and a relentless focus on outcomes. Congratulations to: DDI | Development Dimensions International for building a CSM team from scratch and proving measurable impact in just one year. They leveraged ChurnZero’s Renewal Hub and refined health scoring to prioritize risk and forecast accurately, enabling themselves to intervene with precision and turn potential losses into long-term wins. Their focus on the right accounts at the right time has transformed how they prioritize, strategize and execute on renewals—and proved how quickly a data-led CS function can protect revenue and shift culture. Once For All for their transformation from reactive churn-fighters to revenue growth leaders. The team introduced CSM outreach, launched health scores, and implemented ChurnZero automation for adoption, renewals, and payment collection. Monthly churn dropped, while NRR grew and ARR skyrocketed. That's how a disciplined, data-driven CS strategy drives revenue growth. And the ClassLink team, who secured their place by pushing retention and expansion metrics from strong to best-in-class. They leaned on ChurnZero automation for annual reviews, account insights, and renewal workflows—while preserving the personal touch that their customers expect. Their results included higher GRR, higher NRR, and the highest CSAT in company history. ClassLink showed that scaling efficiency doesn’t have to compromise trust or customer intimacy. Who will take the 2025 Revenue Hero crown? Stay tuned for the winners’ announcement on October 7 from ZERO-IN in Chicago. #customersuccess #customerrevenue #ChurnHero #NRR #ARR

If your customer success platform is seen as just a CS tool, it’s at risk from budget cuts. To keep it safe, reposition it as a revenue management platform. After all, a CSP isn’t just about tracking health scores or sending playbooks, writes Furkan K. for ChurnZero. It sits at the intersection of customer engagement, product usage, and contracts, turning signals into intelligence that finance, sales, and product leaders need. No CRM or financial system can do that. When you frame it like this—and show how a CSP connects customer behavior directly to NRR, GRR, and even EBITDA—you don't have to defend your platform in isolation. You'll bring other leaders on board, and they'll come to rely on your CSP daily. In fact, renewal could become one of the easiest decisions in your company's budget. Learn where to start at https://lnkd.in/e6Ds5_UT. #customersuccess #CSP #customergrowth #NRR #GRR #crossfunctional

Congratulations to the authors of The Customer Success Talent Playbook on unlocking bestseller status! You can meet them at ZERO-IN 2025 in Chicago this October - but act fast; only 30 tickets remain. Save your spot at https://lnkd.in/eYDxHgee.