Looking back at our last live event, the concepts shared by Kenneth I. Chenault, Fareed Zakaria, Matt Price, and Anand Chandrasekaran are as relevant as ever: ✅ AI’s impact is accelerating ✅ The future belongs to teams that blend tech + human connection ✅ The best way to build a 100-year brand is through CX “Brands are a cluster of values, both rational and emotional. You need to craft a rational value proposition, then develop an emotional connection. When you can connect the rational and the emotional, you’ve got a supercharged brand. And the best way to connect, rationally and emotionally, is through customer service.” — Kenneth I. Chenault, Chairman at General Catalyst, former CEO and Chairman of American Express 🎥 Watch the full video: https://lnkd.in/gCWWjB98 #CustomerService #CXInsights #GenAI #CSAT #AmericanExpress
Crescendo
Technology, Information and Internet
Combining AI and human expertise to deliver top-quality customer experience.
About us
There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation. We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world. Crescendo is our vision for finally changing what’s held us back before. We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider. With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience. That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before. And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX.
- Website
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https://www.crescendo.ai/
External link for Crescendo
- Industry
- Technology, Information and Internet
- Company size
- 1,001-5,000 employees
- Headquarters
- San Francisco
- Type
- Privately Held
- Founded
- 2024
Locations
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Primary
Get directions
San Francisco, US
Employees at Crescendo
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Zack Urlocker
Interim Executive, Board Member, Advisor, Writer
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Hemant Taneja
Hemant Taneja is an Influencer CEO, General Catalyst
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Senia Maymin, PhD
Chief People Officer | Coach to CxOs | Stanford PhD | Data-driven, ROI-focused, people-first leader | Board Presentations, HR Strategy, M&A
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Tod Famous
Updates
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We're #hiring a new Senior Commercial and Privacy Lawyer in United States. Apply today or share this post with your network.
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Pamela emailed Lovepop about her order on a Sunday evening and had a reply in 1 minute, with a full resolution in 20. That speed is powered by Crescendo email support. ✉️ Response time cut from 7 hours to 18 seconds 📈 94% CSAT overall, with 100% on AI-managed tickets 🥇 Handled the holiday surge with no extra hires See how Lovepop delivers holiday-surge-proof customer service in the case study: https://lnkd.in/gPHa6tDg #Lovepop #CustomerExperience #EmailSupport #CXInnovation #Crescendo
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Our AWS AI partnership is redefining phone support. Read more: https://lnkd.in/geg6h7zd
Voice-enabled AI agents with 20% faster response time with #AmazonNova Sonic 🗣️⚡🎯 https://go.aws/3Ug61tZ Crescendo now enables its customers to deliver fully-automated, natural conversations across voice support channels—delivering high-quality, personalized voice experiences. Nova Sonic outperforms existing solutions by delivering 80% lower cost, 20% faster response, & WER of 2-2.5%. #AWS #generativeAI
Voice-enabled AI agents 20% faster response time with Nova Sonic
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Water flows exactly when it should with Rachio's smart sprinklers, and product support answers now flow just as smoothly. 💧 Instant resolutions with 95–99 % accuracy 🚀 1M+ users supported after a rapid Crescendo setup in just weeks “We went from 20 % accuracy to the high 90s within weeks. We were in a time crunch and Crescendo moved fast… and the improvement was exponential.” — Anthony Tedesco, Head of Customer Support Operations Watch the demo and read the full case study: https://lnkd.in/gtg5Tj8Y #Rachio #CustomerExperience #SmartIrrigation #ConnectedDevices #CXInnovation #ProductSupport
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Want to dive deeper into our partnership with Amazon Nova Sonic? 🔊 Phone support shouldn't feel like a battle; it should feel like a conversation. Our new post, “The End of Frustrating Phone Support,” explains in detail how Crescendo + Nova Sonic delivers voice AI that: 📚 Returns accurate answers from curated knowledge bases ⚡ Cuts response times with ultra-low latency 🔄 Keeps dialogue fluid even when callers pause or interrupt 🎧 Sounds truly human and perfectly on-brand 🤝 Provides seamless handoffs to agents while preserving context Ready for the deeper dive? Read the full blog post (and hear it in action): https://lnkd.in/geg6h7zd #AI #VoiceAI #CustomerExperience #NovaSonic #CXInnovation #Crescendo #Amazon
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We're #hiring a new Assistant Controller in Greensboro, North Carolina. Apply today or share this post with your network.
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We're #hiring a new AI Solutions Specialist in Philippines. Apply today or share this post with your network.
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Crescendo reposted this
Lovepop trimmed email reply time from 7.5 hrs to 18 sec after launching “Joy” their Crescendo CX assistant, just weeks before Valentine’s Day and Mother’s Day support spikes. Joy plugs into Shopify, Zendesk, and Gorgias, giving agents full order context so handoffs are seamless and resolutions are fast. 💐 99.9% faster replies 💐 CSAT up to 94% (Joy-only chats score 100%) 💐 2x ticket volume resolved, zero extra hires 💐 Shoppers rave: “answered immediately,” “within ONE MINUTE,” “excellent customer service” See how Joy turned holiday surges into rave reviews. Read the full case study: https://lnkd.in/gPHa6tDg #CustomerExperience #AI #Ecommerce #Retail #HolidaySupport
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