Cresta

🚀 BIG NEWS: Cresta has raised $125M in Series D funding! 🚀 This round was co-led by WiL (World Innovation Lab) and Qatar Investment Authority, with additional contributions from Accenture, EnvisionX Capital, LG Technology Ventures, Qualcomm Ventures, and Workday Ventures. Today’s news accelerates our mission to redefine contact centers with human-centric AI. And we’re excited to put this new funding to good use by creating THE unified platform for human and virtual agents. Hear from Ping Wu, Devon Mychal, and Megan Schildmier to learn what this incredible milestone means for us - and most importantly, for our customers. 👇

🌟 The next big leap in customer experience? AI agents. Laif Wheeler from Mutual of Omaha shares why AI agents will reshape #CX in the years ahead—making sure every customer gets the right care, no matter when or where.

🌟 The future of customer experience lies in human-AI collaboration, not just automation. In this spotlight with Qualcomm Ventures, Cresta CEO Ping Wu shares the breakthroughs shaping that future: 🔹 Omnichannel AI that creates seamless #CX across voice and digital 🔹 Feedback loops that continuously improve both agents and AI 🔹 A long-term vision for #AI that enhances—not replaces—human connection Dive into the blog: https://lnkd.in/eptssm5Q

🚀 The countdown is on! Cresta is heading to Customer Contact Week Asia next week. Join us in Singapore to see how the world’s leading contact centers are transforming #CX with Cresta—boosting efficiency, driving revenue growth, and building customer loyalty through one unified platform for human + AI Agents. 📍 Booth 4 | Sept 3–4 👉 Learn more: https://lnkd.in/e6Cptftu #CCWAsia

Contact center agents don’t fear AI, they fear poor change management. When leaders fail to communicate, support, and empower their teams, even the best technology can feel like a threat. This recent CSM Wire article highlights a key truth: successful AI adoption depends as much on leadership and trust as it does on the technology itself. At Cresta, we’ve seen organizations thrive when they prioritize people alongside technology—working with leaders to ensure #AI adoption is thoughtful, human-centered, and designed to build trust. Our State of the Agent Report and AI Maturity Series both reinforce this: AI works best when agents are supported, not sidelined. The takeaway? The right strategic partner doesn’t just deploy AI, they help you bring your people along for the journey. Resources to check out ⬇️ CSM Wire Article: https://lnkd.in/eU2mjM95 State of the Agent Report: https://lnkd.in/evbjYvRF The Role of People in AI Maturity: https://lnkd.in/e4Eyn7sp Building a Culture of AI-Readiness in Your Contact Center (webinar): https://lnkd.in/ehe6cins

⏱️ Every second counts in the contact center, and summaries that lag or miss context create friction instead of value. In our latest blog Chuan Wang, Devon Mychal, and Ethan Jiang walk through how Cresta delivers summaries that are precise, adaptable, and ultra-low latency—with a process built on rigorous feedback loops and evaluation. 💡 See how we go beyond “just a model” ➡️ https://lnkd.in/e2NPE6nQ

⚡ “You can be on the right track, but if you’re not moving fast enough, you’ll still get run over.” Mike Mossman of Snap Finance highlights why speed is the #1 leadership mindset shift needed to stay ahead in today’s fast-changing market. But speed doesn’t stand alone. When leaders foster a culture of trust within their organization, they unlock the ability to implement new tech quickly and gain a significant advantage over the competition.

💡 AI-powered insight isn’t just about data; it’s about action. That's why home services leaders are using Cresta AI Analyst to proactively uncover insights hiding in conversation data so they can: ✅ Reduce field visits ✅ Guide agents with precision ✅ Accelerate resolutions ✅ Improve customer satisfaction Want to see how? Join our upcoming webinar for a live demo of AI Analyst in action: 📅 August 28 | 11 AM PT | 2 PM ET 👉 Register here: https://hubs.la/Q03CvlWq0 #CrestaAIAnalyst #AIAnalyst #AI

ICYMI 👉 Cresta has been named a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025 💯 For a closer look at why Cresta earned this recognition, and why “...few vendors come close to a competitive feature set,” access the full report here: https://lnkd.in/eT_ZwDNU