Proving the value of #CustomerExperience isn’t optional, it’s expected. In our 2025 State of the Customer Experience report, we dive into why #CX metrics need to be clear, measurable and tied to key outcomes like revenue, #CustomerRetention and cost savings. Learn how to connect your CX metrics to real business results. 👉 http://spr.ly/6048ffujC
CSG
Software Development
Englewood, Colorado 198,854 followers
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
About us
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
- Website
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https://www.csgi.com
External link for CSG
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Englewood, Colorado
- Type
- Public Company
- Founded
- 1994
- Specialties
- Business Support Solutions, Revenue Management, Customer Experience, Digital Transformation, Managed Services, IoT, 5G, Telecom, and OTT
Locations
Employees at CSG
Updates
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Bill confusion remains a major issue in #broadband, impacting customer trust and ROI. 💸 In his op-ed for Breakfast Media LLC, Reid Jenkins, our VP of Strategic Business, argues that transparent, simplified billing is not optional; it’s essential to grow customer lifetime value and sustain revenue growth. To effectively tackle bill confusion, Reid says, CSPs need to tap into the power of #AI, clean up operations and wrangle their data. Read his article to learn how CSPs can provide clear, personalized #billing experiences and thrive in today’s market.👇 #AIinTelecom #DigitalTelco
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You’ve got the tools—but are they really working for you or just sitting idle? 🛠️ Customer journey analytics and orchestration only deliver when used right. Download the report and unlock the full power of your tools today. 👉 http://spr.ly/6049f4PcW #CustomerExperience #JourneyAnalytics #CJO #CX
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📣 Customer news shoutout: Liberty of Puerto Rico, recently named the fastest and most reliable network in Puerto Rico, has extended its 25+ year business relationship with us for another six years! Liberty will continue to use our solutions to streamline operations and deliver exceptional customer experiences across its residential and B2B fixed-line services. This extension underscores our shared commitment to innovation, speed and future-ready transformation. 🌟 #CustomerExperience #Telecommunication #TelcoTransformation
Halfway through 2025, #TeamCSG is powering forward with strong results. 🚀 From winning key customer deals to expanding across markets, we’re diversifying and building momentum to finish the year even stronger. 📈 Watch our Q2 earnings highlights. 👉http://spr.ly/6044fi47y #TogetherWeAreCSG
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Every bill can make or break the customer experience. The question is: Which side are you on? 🤷♂️ On September 9th, Keith Wilson and guest speaker Forrester’s Lily Varon will show you how to: ✅ Make billing a positive CX moment ✅ Reduce disputes and speed up payments ✅ Prepare for the AI-powered future of billing Register now. 🔗 http://spr.ly/6048f4Bno #CX #CustomerExperience #BillingExperience #AI
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Our very own Finn Kornbo and the TM Forum experts will dive into the best opportunities in B2B2X businesses in an evolving digital ecosystem. 💡 Register now! 👇
B2B2X is creating new opportunities for telecom operators worldwide but what does it take to make these models sustainable? Join us on 18 September as we explore B2B2X opportunities and examples of the early services and proofs of concept that operators are launching across the world. Sponsored by CSG. Register now ➡️ https://lnkd.in/dBX-DG2V
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Customers ignore generic messages. CSG Xponent fixes that. 💡 With CSG Xponent, you’ll send order updates, service reminders and notifications that drive action. On the best channel for reaching each customer, at the best time. See how it works in our interactive demo. 👉 http://spr.ly/6041fN207 #CustomerExperience #CX
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How much are failed payments really costing your business? 💸 Uncover hidden losses and solutions in our latest guide. 👉 http://spr.ly/6046fNqky #PaymentExperience
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Customer retention isn’t about luck—it’s about relevance. With CSG Xponent, you can: ✨ Use real-time insights to understand customer needs 🎯 Send targeted offers based on behavior, not assumptions 🤝 Build loyalty that lasts, not just quick wins Explore what’s possible. 👉 http://spr.ly/6047fNqJ7 #CustomerExperience #CX #GrowthRetention
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When #fraud alerts aren’t addressed in real time, customers are left stranded, frustrated and more likely to abandon their accounts. 🚫💳 Using #JourneyAnalytics and proactive engagement, you can ensure fraud alerts are resolved instantly—before frustration turns into churn. Experience our demo to learn how real-time fraud alerts keep customers protected and engaged. See it in action. 👉 http://spr.ly/6046f2ypp #CustomerExperience #Security
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