We’re honored to receive the Best Use of AI for Assisted Support from SupportLogic in the 2025 Support Experience AI Awards for our ability to incorporate AI into customer and agent workflows. Pius Fung and Andrew B., members of our dedicated support team, accepted the honor at last week’s SupportLogic conference. At Elastic, our approach to customer first starts with customer zero. We built and launched Support Assistant, a technical support conversational GenAI experience, on our Search AI Platform to offer customers self-service access to answers. Learn more about this recognition and our latest advancements in AI for support: https://go.es.io/3W4tX4j
About us
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. Elastic’s solutions for search, observability, and security are built on the Elastic Search AI Platform — the development platform used by thousands of companies, including more than 50% of the Fortune 500.
- Website
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http://www.elastic.co
External link for Elastic
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Francisco, California
- Type
- Public Company
- Specialties
- Big Data, AWS, Kibana, Observability, APM, Search, Distributed, Lucene, Database, Open Source, Cloud, SIEM, Security, Logging, Analytics, Elasticsearch, App Search, Site Search, Enterprise Search, and ELK
Locations
Employees at Elastic
Updates
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Please join us in congratulating our #ElasticExcellenceAwards Search Business Transformation award winner, Docusign! Docusign utilizes Elasticsearch to power its Intelligent Agreement Management platform, leveraging scalable Search AI capabilities to support high-volume, high-trust agreement management. By embedding Elasticsearch into its agreement platform, Docusign has enabled users to access the right insights instantly, accelerating decision-making, mitigating risk, and achieving better business outcomes for their customers. Congratulations, Docusign team on your ongoing search innovation!
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Elastic Security has scored a 99.3% in the recent AV-Comparatives EPR test! By successfully blocking all 50 attack scenarios with zero workflow interruption and low cost of ownership, this reaffirms Elastic’s role as a leading XDR solution. Learn more in this blog: https://go.es.io/4njiV7x
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We're just days away from the start of the 2025-2026 Elastic{ON} Tour!📍 First stop: Bengaluru Check out the agenda and register for our remaining events here: https://go.es.io/4po6MPU #ElasticON #SearchAI
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Ever wonder why semantic search feels smarter than keyword search? It’s not magic — it’s intent and vector search working together. In less than two minutes, Kathleen DeRusso will explain how. Watch now: https://go.es.io/47Q5R4E
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In order to match Elastic’s limitless scalability, our engineerings in Security Intelligence provide an immense library of prebuilt rules. These are constantly tuned, updated, and added in our mission to continuously identify and rapidly respond to high profile vulnerabilities. Below is a quick overview of the 113 new protections added as well as some of the tuning we did in July and August. Check it out ⬇️
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Digging through the archives (really, all the way back to 2016!) for some serious Elastic{ON} nostalgia. While the branding has evolved, the ethos remains the same. Elastic{ON} is a place to connect and learn with the Elastic community. Recognize any familiar faces and cities? What’s your favorite Elastic{ON} memory? Join us on this year’s #ElasticON Tour: https://go.es.io/4nrcS04
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Our #ElasticExcellenceAwards winner for public sector is ... California Employment Development Department! With Elastic Security, EDD enhances cybersecurity by augmenting threat detection, helping to safeguard its systems and benefit programs, and strengthen its service reliability. Congratulations Douglas L. and the EDD team for your innovation in the public sector!