Genesys

It’s time to 𝙧𝙚𝙩𝙝𝙞𝙣𝙠 𝙬𝙝𝙖𝙩 𝙙𝙧𝙞𝙫𝙚𝙨 𝙜𝙧𝙤𝙬𝙩𝙝 in a world where experience is everything. Every interaction is a moment to differentiate. To not only deliver outcomes, but experiences that connect, resonate and earn loyalty. Seamless, empathetic experiences aren’t optional. They’re the new standard. ✨#AI-Powered Experience Orchestration is the key to unlocking the next level of experience. 🔗 https://gsys.cx/3IzxYKQ #CustomerExperience #ExperienceEconomy

Agentic AI is emerging as the next step beyond scripted bots. It can sense, decide and act within their environment to fulfill a given agenda. But with new power comes new responsibility. From productivity gains to governance concerns, here is what leaders need to know about this AI frontier. 🔗: https://gsys.cx/4mBtwKL

Genesys Volunteer Spotlight: Gábor Rózsa 🌟 From camper to volunteer, Gábor’s journey with the nonprofit, Bátor Tábor, began with his own life-changing experience as a child. Bátor Tábor provides healing moments and life-changing experiences for children living with serious or chronic diseases, and Gábor, who attended the camp as a kid said, “Everyone was incredibly kind and welcoming. Those experiences truly changed our lives, and there was never a question in my mind that I wanted to come back and give something back to others.” Since 2016, Gábor has been a dedicated volunteer, supporting both short and long camp sessions each year — sometimes volunteering for over 30 days annually! His impact goes far beyond the time spent at camp. He helps children facing serious illnesses rediscover joy, build friendships, and gain the confidence to face their challenges. 🗣️ “At Bátor Tábor, we strive to make them feel accepted. These experiences give them the strength and confidence to cope with their illness.” Through nearly a decade of service, Gábor has grown as a leader, mentor, and teammate — developing empathy, adaptability, and problem-solving skills that continue to shape his journey. Thank you, Gábor, for nearly a decade of service!

Rabobank is proving what’s possible when you put customers and employees first. ✅ 35% reduction in attrition ✅ 25% productivity gain with asynchronous messaging ✅ 90%+ digital satisfaction ✅ $20M in annualized value from Genesys AI With a renewed and expanded partnership, Rabobank is building on this success, moving toward the next era of #agenticAI to create smarter, more seamless customer and employee experiences. Read the full story: https://gsys.cx/4oPlVtv

No ticket to Nashville? No problem. 😎 Join the #Xperience25 live keynote broadcast to watch the future of CX unfold — LIVE. Genesys executives will share a bold vision for the future of #AI in the Experience Economy. You won't want to miss it. Reserve your spot to access the live stream: https://gsys.cx/4myY1Rv

Two keynotes. Powerhouse execs. Real stories of success. #Xperience25 is where the future of AI-powered experiences takes center stage. Don't miss it! Join us: https://gsys.cx/45reKjs

👀 Gartner® predicts over 40% of #agenticAI projects will be canceled by the end of 2027. But why? TLDR: A serious lack of governance. In this blog, Genesys CPO Olivier Jouve goes beyond highlighting the risks brands face from a lack of clear, proactive governance frameworks for agentic AI – he offers a blueprint for innovating responsibly at scale. 🔗: https://gsys.cx/45rlKge

Omnichannel is out. Channel-less is in. 50% of consumers consider being able to receive service anytime through their preferred channel as the most important aspect of a personalized experience. 😎 AI makes that possible by anticipating needs, removing friction and delivering seamless CX. Reimagine your strategy. Channel-less is the future. https://gsys.cx/3HGmyom

Great service turns customers into loyal advocates. Poor service sends them to the competition. See what over 5,000 global consumers say makes the difference in our State of Customer Experience 2025 report: https://gsys.cx/4lUVtMt

What happens after cloud migration? We’re talking real CX optimization with Aron Meyer from Unisys! 🎙️ Catch our next 𝙇𝙚𝙫𝙚𝙡 𝙐𝙥 𝘾𝙓 𝙇𝙞𝙫𝙚 to explore how industry leaders are transforming customer and employee experiences and what's next! Join this upcoming #LinkedInLive to start your own transformation! ⬇️