Medallia

From seamless handoffs to empathetic agents to following up even when you don’t have to, the experiences that feel human are the ones that drive loyalty. In our latest blog, Lauren Pleydell-Pearce from PwC UK and Connie Leary from Medallia share how leading brands turn everyday experiences into lasting growth.   Check it out: https://lnkd.in/eqUv7c99

😴 Tired of generic responses to customers? Say goodbye to robotic messages and hello to genuine, human connections at scale. Craft personalized, empathetic, and on-brand replies to customer feedback—in an instant. Your agents can now focus on what really matters: strengthening customer relationships. Check it out: https://lnkd.in/e7ahegz5

Dishing out surveys on every channel? That’s not omnichannel CX. You’re missing essential ingredients: behavior, sentiment, context. And it’s costing you big. You need to: • Capture it all—every signal, every channel • Connect the dots in one unified view • Share widely with the right teams • Act fast before issues snowball Get the full recipe → https://lnkd.in/edY7STdz

In CX, you’re always one step behind the next issue—unless you change the game. On The Agile Brand with Greg Kihlström®, Greg recently welcomed Sid Banerjee, Chief Strategy Officer at Medallia, to unpack a bold truth: the future of customer experience won’t be built in dashboards—it’ll be driven by agentic AI. Listen to the whole conversation 🎧 https://lnkd.in/e_sAmXVd

💙 Where Care Meets Excellence At Northwestern Medicine Marianjoy Rehabilitation Hospital, “patients first” is more than a promise; it’s a way of life. Every smile, every check-in, every celebration of progress comes from the heart. Marianjoy set out to achieve Magnet® designation, nursing’s highest level of recognition an organization can receive for nursing excellence and quality patient care. The result? ✨ Faster response times ✨ Fewer falls ✨ A 200% jump in patient satisfaction Because when nurses can see their impact in real time, care gets even better, and patients feel it. Sync Everything. Miss Nothing. Deliver Excellence.

100+ CX leaders. One unforgettable day in Sydney. 🇦🇺 On August 7th, the Experience World Tour wrapped its final stop in style! ✔️ Five local customers sharing their incredible stories ✔️ A keynote from our leaders, Sid and Fabrice, that had the room buzzing ✔️ Non-stop ideas, connections, and momentum ✔️ A finale with celebratory drinks and a local cartoonist capturing the magic It was the perfect ending to an incredible tour — proof of what happens when the CX community comes together in person. Now, all eyes are on Experience ’26 in Las Vegas. Trust us, you don’t want to miss what’s coming next!

“I’ve already uploaded my documents.” “I never got my confirmation email.” “I’ve been transferred three times.” These aren’t just complaints, they’re costly warning signs. 💸 $150K lost to broken confirmation flows 📉 $200K wasted on misrouted calls 🛑 $250K left on the table from missed upsell moments Your contact center hears it all. But if you're not listening deeply, you're losing more than trust…you're losing real money. Conversational intelligence connects the dots. It surfaces what’s broken, what’s working, and where the real opportunities lie. 🔎 Calculate how much this affects your bottom line: https://lnkd.in/eYgaNyED

We are excited to announce Jagrit Malhotra has been named Chief Revenue Officer for Medallia. 👏👏👏 “Medallia is uniquely positioned to lead this next wave of innovation in omnichannel customer experience. The combination of product strength, customer focus, and leadership vision makes this an extraordinary opportunity. I’m excited to join the team and help more organizations drive measurable impact through world-class experiences.” — Jagrit Malhotra, Medallia, CRO Malhotra is a proven sales leader with over two decades of executive experience building world-class sales organizations that drive growth. Across his eight years at Clarabridge and Qualtrics, he has earned a reputation for transforming sales teams into high-performing, results-driven engines, delivering consistent success and revenue growth in complex, multi-stakeholder enterprise environments.

We’re proud to fuel real change at the VA — helping them save money and redirect resources so veterans get the care they deserve. This isn’t technology for technology’s sake. It’s about making government work better for everyone 🤝. Innovation that unites people and delivers results that matter. That’s the Medallia difference.

🚢 20 million guests. 10 countries. Zero patience for digital friction. City Cruises just gave their customer experience a serious upgrade. ‣ Catching checkout hiccups before they sink bookings ‣ Turning “I can’t find it” search frustrations into self-service wins ‣ Guiding guests smoothly from first click to final confirmation Because when you know exactly what’s keeping customers engaged (and what’s costing you revenue,) you can turn clicks into bookings, and browsers into guests. Or as Kacy McDaniel Roseberry, MBA Roseberry, Vice President of E-Commerce and CRM at Hornblower Group, puts it: “Partnering with Medallia will enable City Cruises to listen to and act upon the voices of our users, elevating decision-making processes and ensuring the best possible interaction every time.” Nothing but smooth sailing ahead 🌊