PerfectServe

We've been in business for nearly 30 years, and in that time, we've been lucky enough to develop long-term relationships with many of our customers. It's rewarding to work with these organizations over time to help them realize (and even expand) their visions for better communication, scheduling, and care team coordination. What's ALSO rewarding is when one of your team members visits a customer hospital and finds out that "PerfectServe" has become a verb. We're not sure if the folks at Dictionary.com can be convinced (yet!) that "PerfectServe" and "communicate" are synonymous, but we absolutely aim for every customer relationship to lead to this kind of awareness, adoption, and symbiosis. We love communication!

If you ask Connor Champine, PT, DPT for advice he'd give to Lightning Bolt customers, he'd probably say, "Get curious about your workflows." Provider schedules dictate what happens with a wide range of other activities and processes, so implementing a solution like Lightning Bolt is just step one. Would would happen if you integrated schedules with your payroll system? With your clinical communication platform? With Outlook? The downstream potential is almost limitless. We've got a full team of customer success advisors and technical consultants who can guide customers along the path to a more connected tech stack. Watch the full clip to hear more from Connor. 👇

When you're coordinating patient care, communication accuracy is paramount. If that time-sensitive question lands in the inbox of a physician who isn't even working, the 20-minute delay that follows as you frantically track down the RIGHT physician is stressful for you and risky for the patient. Lightning Bolt can integrate with your organization's secure messaging system to become the single source of truth for scheduling—and the traffic director for all messages, calls, alerts, pages, and other communications. When clinicians have the right information at the right time, they're better equipped to provide timely, high-quality care for patients. And if you need a secure messaging system, we can do that for you, too. 😉

The best ideas in healthcare technology often come from those who know it best: clinicians on the front lines.   Miriam Halimi, our SVP of Client Services whose healthcare career started in nursing, explains how PerfectServe’s commitment to customer feedback shapes everything we do—from deployments to product innovation. By listening to our customers' needs, we deliver solutions that make a real difference .

In healthcare, the gap between 40 seconds and 10 minutes can be the difference between good care and bad care. Delivering critical information fast is non-negotiable. Guillaume Castel explains how PerfectServe’s advanced routing technology ensures vital information like images and critical lab results reach the right person in seconds, not minutes.

How can healthcare organizations see an immediate return on their investment in a clinical communication platform? Let us count the ways. 👇🏽

Headed to ANCC? Come by booth #3334 to play our healthcare trivia game and see how your nurse communication workflows stack up against your peers. We’re offering coffee (and free insights!) to those who participate.   RSVP at the event link below to lock in your time!

When an emergency strikes, communication is a key part of the crisis response for any healthcare organization. In the hypothetical event laid about by Product Manager Andrew Eddie, a hospital is prepping for an incoming hurricane. With PerfectServe's mass notifications capability, this facility could: 🔵 Send a message to all staff before the hurricane touches down explaining relevant emergency plans and procedures (including how to ensure high-risk patients are safe) 🔵 Send an acknowledgement request once the hurricane hits, which asks clinicians and other staff to respond to a push notification to verify that they're okay 🔵 Check the report for the acknowledgement request to zero in on people who didn't respond and may need further assistance And it's all done in the same communication platform that clinicians and other staff already use every day. No siloed messages—just instant information sharing when time is of the essence.

Going to MGMA? Come by booth #1133 to find out how your current workflows compare to your peers and learn best practices. We’re offering coffee gift cards to those who participate - RSVP below to save your spot!

When we flip the "on" switch with our customers, that's just the beginning of what we hope is a long and mutually beneficial relationship. Much of that success hinges on our ability to provide ongoing guidance and support, which can include everything from tiny fixes and adjustments to phone calls from a customer rep that start with, "I've got a crazy idea." No matter the need, we do everything in our power to provide support that makes our customers thrilled to work with us. Testimonial from KLAS Research