Pia

Thank you to All Things MSP for inviting our CRO, Nic Ferraro, on the show to discuss Revolutionizing MSP Efficiency. Nic said it best: “The great thing about PIA is because of the way that it works, you don’t need anybody with a technical background to be able to resolve the tickets… some of the best performers that we have seen on the platform are doing 50+ tickets per day without a technical background.” That’s the impact of an AI-driven automation platform born from an MSP to help other MSPs work smarter and scale faster. Watch the full conversation here: https://hubs.la/Q03FW1wT0

Join us for our Monthly Office Hours as we spotlight SmartForms! This live, interactive session is your chance to explore key features, see real-world use cases in action, and get your questions answered live by the team behind the tool. We’re building a community of users who want to get the most out of Pia, and we’d love for you to be part of it. You’ll hear from Chad Ramsey, Product Specialist, and Matt Frederick, Partner Success Manager, with moderation by Alyssa Castro, Partner Success Team Lead. Whether you're new to Pia or ready to level up, this is your chance to connect with our team, ask questions, and walk away with practical insights you can apply right away. Register here: https://hubs.la/Q03Fp0GQ0

Thanks to everyone who joined our first Office Hours session. We had a great turnout and appreciated the engagement from our partner community and prospects. If you missed it or want to revisit the session, the recording is now available. Next Office Hours: September 4, 2025 Join us to explore SmartForms and get your questions answered. We’re excited to keep the conversation going. https://hubs.la/Q03DYQjg0

Day one at IT Nation ANZ was a blast, thanks to everyone who joined our LEGO raffle. We had a great turnout, and loved the energy. We’re back in the expo hall today at Booth #3 with another chance to win, so swing by the booth, get scanned, and enter the raffle. #ITN25 #MSPCommunity #theAIForMSPs #Automation #Pia

It’s almost here! Pia’s first-ever Monthly Office Hours kicks off tomorrow. Don’t miss your chance to dive deep into AI Triage with our expert team and see what it can really do. Whether you're a partner or just curious about Pia, this live session is packed with insights, a hands-on demo, and real-time Q&A. Registration link: https://hubs.la/Q03Dr-kL0

Don’t miss our breakout session next week at IT Nation ANZ, "AI Now and Next: What it means for the future of automation" 📍 Thursday, August 21, at 4:15 PM in Room King 2 Presented by Account Executive, Glen Gibson, and CTO, Terry Irons If you can’t make the session, you can still find us at Booth #3 Nic Ferraro Orla Murphy Vanessa Rivas-Wilding Rivas #ITN25 #MSPCommunity #theAIForMSPs #Automation #Pia

Don’t miss our breakout session next week at IT Nation ANZ, "AI Now and Next: What it means for the future of automation" 📍 Thursday, August 21, at 4:15 PM in Room King 2 Presented by Account Executive, Glen Gibson, and CTO, Terry Irons If you can’t make the session, you can still find us at Booth #3 Nic Ferraro Orla Murphy Vanessa Rivas-Wilding Rivas #ITN25 #MSPCommunity #theAIForMSPs #Automation #Pia

Join us for our first Monthly Office Hours as we take a closer look at AI Triage. Hear from Joe Spiller, Pia’s VP of Technical Sales, and Andrew Allen, a Partner Success Manager, as they discuss the features of AI Triage. Alyssa Castro, our Partner Success Lead, will moderate the session. Together, they’ll answer all your questions about the capabilities and advanced functionality of AI Triage. Register now!

Our own @Nic Ferraro, Chief Revenue Officer at Pia, was recently published in @E2Channel. In Help Desk, Reimagined: How AI Can Power Better Business Outcomes, Nic explores how MSPs can rethink help desk operations using AI and automation. “AI is more than a speed boost. It creates a different kind of help desk — one that’s smarter, leaner, and better equipped to grow with the business.” Read more: https://hubs.la/Q03C36z40 #MSP #Automation #HelpDesk #E2Channel #Pia #TheAIForMSPs

Catch up on the latest innovations from Pia in our Q3 Product Update Webinar. Watch the recording hosted by Pia CTO @Aron Hardy-Bardsley and Product Specialist @Thomas McCaffery. What’s covered: • New integrations: @ShareWeb, @CloudRadial, @Nilear, and @Duo • AI triage enhancements for smarter, faster issue resolution • SmartForms updates with expanded integration capabilities • Automation Dev Space: build and scale custom workflows • Sneak peek at Pia’s product roadmap Watch the recording: https://hubs.la/Q03BFT2m0 #TheAIForMSPs #Automation #PiaAI #MSPs