ServiceMac, LLC

Providing unmatched technology, customization of services, and superior customer support, #ServiceMac is the fastest growing subservicer in the industry and we continue to carry on our commitment to set new standards in the industry. We offer lenders, investors and other mortgage servicers customized solutions that span the mortgage continuum and enhance security, customer satisfaction and profitability. Click here to discover more from ServiceMac: https://lnkd.in/gf_vDAaS

Join us in paying tribute on #PurpleHeartDay to all the brave men and women who’ve been wounded or killed in service to our country. We honor their sacrifice and remember their service, today and every day.

📣 Announcing Our Monthly Sled Dog Award Winners: Chris Granum and Rakhee Colbert 📣 Team members are recognized for elevating the standard of service to achieve excellence for our customers, clients, investors, vendors and each other. To our past and future winners, this is an elite group of people, driven by extraordinary dedication and service. The Sled Dogs’ motto is “SEE great service, SHARE great service.” We are proud to announce Chris Granum and Rakhee Colbert as this month’s Sled Dog Award winners! Recently, Chris and Rakhee have been leading the resolution to an important internal project. Not only are they extremely knowledgeable in their areas of expertise, but they are amazing people to work with as well. The team has had daily working sessions for the last several weeks, and they get on the call every day with the goal of getting closer to a full resolution. They are both willing to tackle all the challenges that come with all projects. We appreciate them and their hard work. Thank you for your tenacity and resolve!

📣 Announcing Our Monthly Service Dog Award Winner: Taryn Andre 📣 Team members are recognized for elevating the standard of service to achieve excellence for our customers, clients, investors, vendors and each other. To our past and future winners, this is an elite group of people, driven by extraordinary dedication and service. Service Dog’s motto is “SEE great service, SHARE great service.” We are proud to announce Taryn Andre as this month’s Service Dog winner! One of the joys of having Taryn on the ServiceMac team is she always has a positive attitude. We can always rely on her to drive to a resolution or get a task completed quickly. Recently, there was a client issue that required a quick turnaround and resolution. When escalated to Taryn, she took full ownership of the request and resolved the issue. While having great depth of knowledge herself, she does not hesitate to enlist the help or knowledge of other stakeholders to get the task done. This has been evident in her support through recent internal projects that required the management and collaboration of several subject matter experts. We appreciate your reliability and professionalism and are thankful for all you do!

On #NationalMortgageBrokersDay, we’re tipping our hats to those whose dedication and drive are essential in guiding buyers through one of life’s biggest decisions. Thank you for the important role you play in the homebuying journey.

Join us in wishing a happy anniversary to the team members who are celebrating a milestone year with us this July. We’re grateful for all the talent and commitment these people have contributed to our organization over the past 6 years!

The newly launched #ServiceMac Exchange (SMX) provides a valuable online platform for clients to leverage capital markets efficiency by connecting MSR buyers and sellers backed by world class customer support and execution. A one-to-many relationship enables buyers to establish a relationship with ServiceMac while gaining access to multiple MSR sellers participating in SMX. Click now to learn more about these and other benefits of the exchange: https://lnkd.in/gJn9RNwE

This #IndependenceDay, we honor the connections that make our communities strong. May your holiday be filled with joy, meaning, and togetherness.

📣 Announcing Our Monthly Service Dog Award Winner: Katie Barnes 📣 Team members are recognized for elevating the standard of service to achieve excellence for our customers, clients, investors, vendors and each other. To our past and future winners, this is an elite group of people, driven by extraordinary dedication and service. Service Dog’s motto is “SEE great service, SHARE great service.” We are proud to announce Katie Barnes as this month’s Service Dog winner! Katie consistently goes above and beyond in her role by pulling and sharing customer survey data with our internal team and our call vendors. She thoughtfully segments the data by client, highlighting trends and providing valuable insights to help us identify potential issues before they escalate. Additionally, Katie diligently reviews all open customer feedback, identifying any complaints and promptly referring them to the Customer Advocacy Team when necessary. She also categorizes feedback, ensuring that managers receive reviews that require their attention. Katie ensures nothing ever falls through the cracks. When opportunities to "make it right" for a customer arise, Katie takes immediate action by opening tasks for callbacks. She also identifies call recordings with coaching potential and sends them to team leads to ensure continuous improvement with our agents. Katie does all of this— Every. Single. Day.—with exceptional attention to detail and a commitment to excellence for ServiceMac, our clients, and most importantly, our customers!

The numbers are incredible—from 417 nesting pairs in 1963 to over 70,000 bald eagles today. Conservation works. At ServiceMac, we believe in protecting what matters most. That's why we're supporting First American's eagle cam campaign. Help us reach our 10,000-view goal. Share with your friends and family today.