ServiceTrade’s cover photo
ServiceTrade

ServiceTrade

Software Development

Durham, North Carolina 16,945 followers

Software for commercial mechanical and fire contractors.

About us

ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually.

Website
https://servicetrade.com/
Industry
Software Development
Company size
51-200 employees
Headquarters
Durham, North Carolina
Type
Privately Held
Founded
2012
Specialties
Maintenance Businesses, Mobile Applications for Technicians, Cloud Applications for Maintenance Vendors, Field Service Management Software, Service Dispatch Software, Customer Service Applications, Online Customer Service, Customer Portal, and Online Reviews

Locations

  • Primary

    5003 S Miami Blvd

    Suite 500

    Durham, North Carolina 27703, US

    Get directions

Employees at ServiceTrade

Updates

  • Ready to transform your biggest challenges into breakthrough opportunities? The commercial service industry is at a turning point. Technician shortages, rising costs, and demanding customers aren't just obstacles—they're your next competitive advantages waiting to be unlocked. Join industry leaders at the Digital Wrap Conference who are discovering how to turn today's toughest challenges into tomorrow's breakthrough moments. This isn't about incremental improvements. This is about breakthrough thinking that changes everything. November 4-6, 2025 | Wild Dunes Resort, Isle of Palms, SC Register now: digitalwrapconference.com

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  • With M&A activity surging in the commercial mechanical and HVAC service sectors, we've identified the critical factors that acquirers value most when evaluating service businesses. The most successful exits for commercial mechanical and HVAC service companies aren't luck—they're preparation. Businesses with early exit planning achieve valuations 71% higher on average. This guide shows you how to: 🔸 Identify and mitigate operational risks to enhance buyer confidence. 🔸 Develop a strong management team capable of operating independently. 🔸 Use technology to streamline your business and demonstrate its scalability. Get your free HVAC Exit Strategy Ebook now → https://lnkd.in/gVZ8qB2J

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  • The breakthroughs don’t just happen in the sessions. Ask anyone who’s been — one of the best parts of the Digital Wrap Conference is the people. At DWC25, you’ll connect with other commercial contractors who face the same challenges you do — and who generously share what’s working for them. Real talk Real strategies Real relationships that last The contractors who break through are the ones who show up. Will you be there November 4th - 6th? https://lnkd.in/e5by49w

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  • With M&A activity surging in the commercial fire and life safety service sector, we've identified the critical factors that acquirers value most when evaluating service businesses.  Did you know businesses with structured exit plans earn up to 71% higher valuations than those without? Don't leave your legacy to chance. Download to learn: 🔹 Proven methods to increase revenue per technician and improve EBITDA. 🔹 How technology implementation boosts valuation multiples. 🔹 Steps to ensure smooth transitions, safeguarding your legacy and employees. Grab your Exit Planning Ebook today → https://lnkd.in/gDw_b5Ex

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  • Four can't-miss strategies for building your contracting business value from our CEO William Chaney. 👀 ⬇️

  • Stop measuring your business by EBITDA alone. In a recent conversation with Pye-Barker Fire & Safety’s M&A leader Rod DiBona, ServiceTrade founder Billy Marshall challenged commercial contractors to track what really drives value: 📈 Customer retention 🔁 Recurring revenue 🔧 Technician productivity Because strong EBITDA is good—but sustainable growth is what buyers actually pay for. Catch the full conversation here ➜ https://lnkd.in/eQkD_zXC

  • Are you ready to grow, lead, and scale your business, but something’s holding you back? Your breakthrough moment starts at DWC25. November 4-6, business leaders, service managers, front office teams, and sales professionals will break through to: 🔹 Drive profitable growth that builds real business value 🔹 Utilize data-driven insights that prove ROI 🔹 Become strategic customer experience enablers 🔹 Implement value-based selling strategies Ready to break through servicing smarter and scaling faster?  Learn more at digitalwrapconference.com

  • Tariffs are back in the headlines with new rates taking effect August 1st, adding another layer of complexity to an already challenging environment for commercial service contractors. The HVAC industry faces significant price increases on imported components Fire protection contractors see higher costs for sensors, circuit boards, and valves Supply chain disruptions force faster purchasing decisions Parts costs can raise the cost of items by significant amounts, and projects can take longer due to supply chain delays The good news? Smart contractors are turning these challenges into competitive advantages through operational efficiency and better technology. At ServiceTrade, we're helping contractors navigate this volatility through: 🔧 Streamlined Operations - ServiceTrade's powerful commercial service management platform can help improve efficiency, increase profits, stabilize revenues, and mitigate the impact of tariff-driven volatility 📊 Real-Time Cost Control - Dashboards providing detailed cost information and profit analysis to manage service delivery costs effectively 📦 Intelligent Parts Management - Parts forecasting and purchasing capabilities that help reduce delays and keep projects on track For fire protection and mechanical contractors, resilience means having the right systems in place to stay steady when external conditions shift. It's not just about absorbing cost changes, it's about staying flexible, communicating clearly, and keeping your operations running smoothly. Read more on the blog. https://lnkd.in/gZw56pmj

  • ServiceTrade is turning inspections into revenue (and stronger customer relationships) In the fire protection world, inspections have always been critical—but they've also been a bit of a hassle. Paperwork, siloed systems, manual handoffs… it all slows down teams and revenue. That's why ServiceTrade has built something new: ServiceTrade Inspections. It's a fully integrated solution that transforms the inspection process from a compliance headache into a smart, streamlined revenue engine. ServiceTrade designed it specifically for fire protection contractors, and it's built right into the ServiceTrade platform. Here's how it works: Technicians scan an asset, pull up the correct inspection form on their mobile device, complete the inspection, and log any deficiencies on the spot. As soon as a code violation is identified, ServiceTrade automatically creates a deficiency report, triggers a quote, and kicks off customer communication—without duplicate entry or delays from the office. The result? • Faster quoting • Faster repairs • Happier customers • More revenue ServiceTrade Inspections also includes a comprehensive library of NFPA and AES forms, polished customer-ready reports, and visual test guidance built into the app. This is more than just an upgrade—it's a better way to grow. ServiceTrade is proud of the team that brought this to life, and excited for how it's going to help contractors win more work, keep customers safer, and build stronger businesses. Ready to learn more? Read Brook McShane Bock's blog post: "Turn Inspections Into Revenue: A Better Way to Grow Your Fire Protection Business" to discover how ServiceTrade Inspections can transform your inspection workflow from barcode scan to repair revenue. https://lnkd.in/gKNh-ZQC

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