Spot Health

For Stars and quality leaders navigating this curve, Q3-Q4 is the most costly time to fall behind. And yet, much of the push can get delayed to Q4 when providers are busy, members are distracted, and programs are reactive. We help plans in that year-end crunch for direct-mail, return-to-lab gaps (e.g., COL-E, KED, GSD, CHL) with a program that launches fast, requires less lift, and delivers measurable ROI. And then next year we can work with you to move one step toward proactive and care-optimal. We invite you to pilot with us and compare to what you have tried in the past, in terms of: - Launch speed and execution - Member engagement - Return and gap-closure rates Our programs flex to your strategy - whether full eligibility, opt-in only, or some blend. We support invoice and CPT-billed models and plans typically save 10-25%+ vs. legacy vendors. See what focused gap closure can look like, even in the Q3-Q4 push! Spot Health #StarRatings #HEDIS #HealthcareQuality #MedicareAdvantage #GapsInCare

We recently had a health plan ask "𝐇𝐨𝐰 𝐝𝐨𝐞𝐬 𝐚 𝐦𝐞𝐦𝐛𝐞𝐫 𝐜𝐚𝐥𝐥 𝐟𝐨𝐫 𝐚 𝐫𝐞𝐩𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭?". We were shocked this was even a question! 😲 This is exactly the kind of experience that frustrates members. 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐫𝐞𝐩𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐭𝐨 𝐜𝐥𝐨𝐬𝐞 𝐦𝐨𝐫𝐞 𝐠𝐚𝐩𝐬 Our redesigned workflow is yielding ~3X higher return rates for replacements! Spot Health #StarRatings #HEDIS #HealthcareQuality #MedicareAdvantage #GapsInCare

We have spent 18 months rebuilding how gaps-in-care direct-mail programs should work – from the ground up. Not only to meet metrics and lower cost per closure, but also to reduce abrasion, improve execution, and close gaps faster and more flexibly. 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐞𝐝 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐭𝐡𝐚𝐭 𝐝𝐫𝐢𝐯𝐞𝐬 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧 Most programs outsource kitting, technology or the lab testing - and hope the hand-offs don’t break the execution. We’ve embraced that no one company is the best at all of these, and built a model where the best in each lane are integrated to bring the best innovations in each area without sacrificing execution. 𝐓𝐡𝐢𝐬 𝐜𝐡𝐚𝐧𝐠𝐞 𝐢𝐧 𝐚𝐜𝐭𝐢𝐨𝐧: Our production process incorporates kit serialization for real-time tracking, on-demand member content to support multiple plans/plan-types/states, and a quality approach that is stitched together in a connected infrastructure. This is what execution-ready quality looks like. Spot Health #StarRatings #HEDIS #HealthcareQuality #MedicareAdvantage #GapsInCare

We love optimizing to be a great steward of the health plan while delivering an enjoyable member experience. It's also fun to build a great product. One application of this is our dual-gap KED and A1c kits. Do you even know what a KED test is doing? I realized I didn't until we went through the process to get super clear on explaining the importance of this to members for our 2025 programs. In working with one plan last month there was ~80% dual eligibility for KED and A1c in their Medicaid line of business and ~70% for Medicare Advantage. That creates a big opportunity: fewer touchpoints, less member abrasion, and real cost savings. The Q3-Q4 push is around the corner. We'd love to help and bring some innovations for year-over-year program improvement! (Also, if you can guess the first 3 digits of the help line, it works!) Spot Health #StarRatings #HEDIS #HealthcareQuality #MedicareAdvantage #GapsInCare

We are getting into our gaps-in-care program busy season! This is our approach with Spot Health to supporting scale AND flexibility AND an agility to turn on plans quickly! Since kitting can be sort of boring, notice the confetti at the end to celebrate each member's personalized kit experience :). #StarRatings #HEDIS #HealthcareQuality #MedicareAdvantage #GapsInCare

How much trust does your plan place in vendors to prioritize YOUR member experience for YOUR program? In collaboration with Spot Health, we have built payor-centric and member-centric program management that puts YOUR program first: 👀 Real-time visibility to the flow of the program! (More than most want, but guides other key aspects of the program) 🪄 Dynamic member engagement workflows! (We'd love to explain this more!) This is how vendor relationships should work - an approach that provides a mutual incentive to maximize member experience, increase gap closure, and learn together what can be improved next year! #StarRatings #HEDIS #HealthcareQuality #MedicareAdvantage #GapsInCare

We are excited to share some of these "virtual exhibit" kits at #RISEnational2025 with Spot Health this week! If you cannot attend and want to try it, the QR code works! #HEDIS #GapsInCare #Payors #ValueBasedCare #PatientEngagement #HealthTech

I’m excited to announce that Cardinal Health has launched scaled kitting capabilities for personalized, direct mail #gapsincare programs at our dedicated Lab kitting and fulfillment center! We recently collaborated with Spot Health to drive innovation, simplicity, and deliver improvements to payers' gaps-in-care programs, including: - 25% improvement in sample return rate - 35% reduction in sample rejection rate (over 50% reduction in FIT sample rejection rate) - 40% increase in gap closure rate! #populationhealth #gapsincare #labservices #kittingandfulfillment