Zendesk

Start your AI journey with confidence. In the first post of our AI maturity series, Zendesk's Meaghan Watson shares how to build a clear, focused plan that sets your teams up for long-term success. Read the guide and unlock real results: https://zdsk.co/44r2Fdf

At Zendesk, we believe great service is simple. It begins and ends with actually resolving the customer issue, fast. That’s what modern customer and employee service looks like: Clear paths. Confident answers. Resolutions that land on the first try. See how Zendesk makes it possible in every channel, every time: https://zdsk.co/4iQuSzY

The 2026 Countdown Challenge continues today. Learn fast, play daily, and unlock new ways to elevate customer and employee service: https://zdsk.co/3XQLE8w

Trustworthy AI starts with trustworthy knowledge. CX leaders are racing to scale automation, but the strongest results come from preparing the knowledge your AI depends on. Read our guide and learn how to build accurate, connected, structured, and governed knowledge so your AI stays reliable, fast, and ready to perform: https://zdsk.co/48U9wgN

Shoppers are asking about seasonal promotions, shipping deadlines, and holiday returns. Knowledge Builder mines past tickets to automatically generate accurate help center articles, so customers can find answers instantly without waiting. Customers self-serve with ease, teams focus on complex issues. That's the #ZendeskAI effect: https://zdsk.co/44Se59Y

73% of employee questions are now resolved by Hoag Health System’s #ZendeskAIAgent. With Zendesk, HR cut overall ticket resolution time by 86% and boosted employee CSAT to 97%. Smarter service. Happier employees. That’s the #ZendeskAI effect: https://zdsk.co/4iXt4FG

Printful switched to Zendesk and unlocked global growth. Cross-team collaboration improved, real-time reporting gave leaders the insights they needed, and agents resolved 60,000 tickets a month with an average handle time of just seven minutes: https://zdsk.co/48NwTrY

AI in service isn’t the hard part. People are. Sarah Gavin, Acting Chief Marketing Officer at Zendesk, shows how change enablement turns AI adoption into something your teams believe in, not just follow. From holiday surges in retail to patient care in healthcare, belief makes AI stick. Leadership matters. Inclusion matters. Human-centered AI matters. Read the full guide to leading AI change: https://zdsk.co/44licLz

Support shouldn’t sit on top of your product; it should fit naturally within it. In this Internal Note article, I break down how the new embeddable mode in Zendesk transforms the Messaging Widget into a flexible component you can place anywhere in your application. I show how you can embed conversations directly into your layout, split the widget into separate components, hide native UI elements, adjust scale and typography, and trigger new conversations from your own controls. The article focuses on what’s available today and how you can make the widget feel like a true part of your UI rather than a floating element. If you're looking to create in-product support that feels modern, native and integrated, the examples in this piece will help you rethink what’s possible. I also share how these features pair with AI Agents to bring context straight into the conversation. Dive in and explore how to bring Zendesk closer to your product’s design. https://lnkd.in/e7P-rSXe

Explore AI-powered customer and employee service one question at a time. Join the 2026 Countdown Challenge and compete for daily prizes: https://zdsk.co/496pqpi