About
25+ years as senior operations leader proficient at managing and turning around…
Articles by Brad
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7 Principles of Managing Productive People - “The Way of the Shepherd”
7 Principles of Managing Productive People - “The Way of the Shepherd”
Chick-Fil-A provides recommending reading for their franchise operators. This book about Managing Productive People is…
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Conduct Your Own Customer Experience Audit - "Clue Scan"
Conduct Your Own Customer Experience Audit - "Clue Scan"
I first became familiar with Customer Experience Designs when I was asked to take the operational leadership role when…
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Business Automation - 3 Things Driving Process Improvement in the Future #Innovation
Business Automation - 3 Things Driving Process Improvement in the Future #Innovation
As we all know, things change over time and the next generation of Process Improvement looks to be upon us. And it…
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5 Reasons Hiring Managers are Looking for the Purple Squirrel
5 Reasons Hiring Managers are Looking for the Purple Squirrel
Is it me or have others seen a change in what Hiring Managers view as valuable skills and experience for a successful…
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Paying It Forward - 5 Quick Hits For Those in Transition
Paying It Forward - 5 Quick Hits For Those in Transition
Here are some quick thoughts for those that are in transition or expect to be in transition in the weeks / months to…
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Continuous Improvement - Setting Realistic Expectations and Outlining The Strategic Roadmap
Continuous Improvement - Setting Realistic Expectations and Outlining The Strategic Roadmap
Something that must be realized from the beginning with any Continuous Improvement deployment is that it is not the…
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Is Customer Engagement the Same as Customer Experience?
Is Customer Engagement the Same as Customer Experience?
Too many times a definition is in the eye of the beholder. That is why it is always important to have operational…
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Everything Happens for a Reason, Right?
Everything Happens for a Reason, Right?
How many of you have looked back throughout your career and realized that many decisions / situations actually worked…
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Driving a Car While Trying to Change Tires
Driving a Car While Trying to Change Tires
Too many times the approach in business is the check box mentality that it is better to get something out the door then…
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4 Principles for a Customer Experience Design
4 Principles for a Customer Experience Design
Why a customer buys certain products or shops certain stores is mainly the responsibility of companies Marketing…
Activity
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Having great leaders in our lives matters. They lead by example & show us how it’s done: Many of us have had a leader who has made an impact on us…
Having great leaders in our lives matters. They lead by example & show us how it’s done: Many of us have had a leader who has made an impact on us…
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Generac Whitewater had the honor of hosting Chancellor King from the University of Wisconsin-Whitewater for lunch and a tour of our facility along…
Generac Whitewater had the honor of hosting Chancellor King from the University of Wisconsin-Whitewater for lunch and a tour of our facility along…
Liked by Brad Nelson
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A comprehensive digital banking strategy can make or break the client experience, as so many interactions now happen online. It’s imperative to treat…
A comprehensive digital banking strategy can make or break the client experience, as so many interactions now happen online. It’s imperative to treat…
Liked by Brad Nelson
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#TDproud https://lnkd.in/giQmQW3z
#TDproud https://lnkd.in/giQmQW3z
Liked by Brad Nelson
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Hello Friends & Colleagues, I need your support! Or I should say, BuildOn needs your support. This Friday & Saturday, I'll be running another 200+…
Hello Friends & Colleagues, I need your support! Or I should say, BuildOn needs your support. This Friday & Saturday, I'll be running another 200+…
Liked by Brad Nelson
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We're Hiring: Business Operations Director – Transformation & Strategic Initiatives JPMorgan Chase is seeking a dynamic leader to drive large-scale…
We're Hiring: Business Operations Director – Transformation & Strategic Initiatives JPMorgan Chase is seeking a dynamic leader to drive large-scale…
Liked by Brad Nelson
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🚨 Applications for the 2026 ACT Intern and Associate roles are officially open! This program is built for those ready to grow professionally, lead…
🚨 Applications for the 2026 ACT Intern and Associate roles are officially open! This program is built for those ready to grow professionally, lead…
Liked by Brad Nelson
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🚀 Now Hiring: DocuSign Product Owner at First Horizon Bank 🚀 Are you passionate about driving business transformation and creating seamless client…
🚀 Now Hiring: DocuSign Product Owner at First Horizon Bank 🚀 Are you passionate about driving business transformation and creating seamless client…
Liked by Brad Nelson
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"DREAM BIG: Inspiring Every Child's Future." This theme truly captures the spirit of our 2025 campaign for the United Way of the Mid-South. I’m…
"DREAM BIG: Inspiring Every Child's Future." This theme truly captures the spirit of our 2025 campaign for the United Way of the Mid-South. I’m…
Liked by Brad Nelson
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We are excited to announce our new intermodal facility in Oklahoma City! The 42-acre site, set to open in mid-November, will provide more…
We are excited to announce our new intermodal facility in Oklahoma City! The 42-acre site, set to open in mid-November, will provide more…
Liked by Brad Nelson
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We’re truly excited to be part of Junior Achievement’s new JA BizTown at the JA Eisner Family Dreamers Center in Lake Nona. At First Horizon, we…
We’re truly excited to be part of Junior Achievement’s new JA BizTown at the JA Eisner Family Dreamers Center in Lake Nona. At First Horizon, we…
Liked by Brad Nelson
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Celebrating an industry anniversary this week- grateful for the late Curt Barker for giving me an opportunity that would change the course of my…
Celebrating an industry anniversary this week- grateful for the late Curt Barker for giving me an opportunity that would change the course of my…
Liked by Brad Nelson
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