JD Dillon

How can we possibly keep up? This question is front and center in today’s workplace thanks to the downright ridiculous pace of change. There’s a never-ending stream of new processes, regulations, products, and technologies with which employees must contend. And in the middle of everything—between executives, stakeholders, managers, IT, subject matter experts, legal, and employees—sits L&D, charged with making sure people have the knowledge and skills needed to execute but rarely provided with… Show more

How can we possibly keep up? This question is front and center in today’s workplace thanks to the downright ridiculous pace of change. There’s a never-ending stream of new processes, regulations, products, and technologies with which employees must contend. And in the middle of everything—between executives, stakeholders, managers, IT, subject matter experts, legal, and employees—sits L&D, charged with making sure people have the knowledge and skills needed to execute but rarely provided with the time and resources to get it done.

The Modern Learning Ecosystem outlines a practical approach for navigating nonstop workplace change. Inspired by decades of operations and talent development experience with the world’s most dynamic companies, learning and enablement expert JD Dillon challenges the traditional L&D mindset with a tried-and-true framework that makes right-fit support a meaningful part of the everyday workflow. This book provides step-by-step instructions for architecting a disruption-ready learning ecosystem that will help employees solve today’s biggest problems while building the knowledge and skills needed to seize tomorrow’s opportunities.

Do you believe workplace learning is about more than courses? Do you struggle to gain stakeholder buy-in for alternative learning strategies? Do you want to make smarter decisions when it comes to solution design, technology application and measurement practices? Grab your copy of The Modern Learning Ecosystem and make sure the people you support are always ready for what comes next. Show less

Eighty percent of the global workforce is on the frontline. They’re grocery clerks, manufacturing workers, delivery drivers, restaurant servers, first responders, hotel housekeepers and retail associates. They do a wide variety of jobs, but they share common challenges. Their work is physically demanding (and often dangerous). They’re paid by the hour and managed to the minute. They’re distributed across locations, regions and geographies. And their everyday performance plays a critical role in… Show more

Eighty percent of the global workforce is on the frontline. They’re grocery clerks, manufacturing workers, delivery drivers, restaurant servers, first responders, hotel housekeepers and retail associates. They do a wide variety of jobs, but they share common challenges. Their work is physically demanding (and often dangerous). They’re paid by the hour and managed to the minute. They’re distributed across locations, regions and geographies. And their everyday performance plays a critical role in their organizations’ success.

Frontline work is different - so frontline workers require a different type of support.

The Frontline Enablement Playbook will guide HR, L&D and Operations professionals as they apply the tools, tactics and technologies needed to empower their frontline teams. Published by the Association for Talent Development (ATD), this guide will highlight proven practices for overcoming common obstacles to enabling frontline workers so everyone - regardless of role, location, tenure or language preference - has an opportunity to do their best work every day.

Grab your copy of The Frontline Enablement Playbook when it publishes in May 2026! Show less