Kristi Faltorusso
New York City Metropolitan Area
56K followers
500+ connections
About
After 13 years in Customer Success and SaaS, I’ve learned a thing or two, mostly by…
Articles by Kristi
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Early Arrival: Introducing Customer Success in the Sales Process
Early Arrival: Introducing Customer Success in the Sales Process
As a former Customer Success Professional, there were several times where I wished I was invited to participate in the…
29 Comments -
Nailing the Sales to CS Handoff
Nailing the Sales to CS Handoff
The Sales to Customer Success handoff is a critical step in the Customer Journey. If the Customer Success team cannot…
39 Comments
Activity
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So often when people begin the search for their next role, they focus on what’s available instead of what’s right for them. The truth is, not every…
So often when people begin the search for their next role, they focus on what’s available instead of what’s right for them. The truth is, not every…
Shared by Kristi Faltorusso
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I may not be a judge, competitor, or involved in any capacity this year. But I’m 100% a proud supporter of what the CAP Awards stand for. That’s…
I may not be a judge, competitor, or involved in any capacity this year. But I’m 100% a proud supporter of what the CAP Awards stand for. That’s…
Liked by Kristi Faltorusso
Experience
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Education
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Activities and Societies: Cheerleading, Pep Squad, DECA, Step Team
Licenses & Certifications
Volunteer Experience
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Catechist
Saint Patrick's Church of Glen Cove
- 1 year 9 months
Honors & Awards
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Top 25 Customer Success Influencer
SuccessCOACHING
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Top 25 Innovative CX Leaders
Netomi
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Top 50 Customer Success Influencers
SmartKarrot
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Top 25 Customer Success Influencer
SuccessCOACHING
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2021 Top 30 Customer Success Influencer
Engati
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2021 Engagement Expert
HigherLogic
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2021 Top 50 Customer Success Influencer
SmartKarrot
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GameChanger Product VIP Award
Gainsight
The GameChanger awards are designed to recognize and celebrate Gainsight customers who are changing the game of product experience for their company, customers, and teammates.
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Top 25 Customer Success Influencer
SuccessCOACHING
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June GameChanger VIP
Gainsight
Honored as a GameChanger in Customer Success for the outstanding work completed with Gainsight.
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