Matt Dixon
Washington, District of Columbia, United States
32K followers
500+ connections
Articles by Matt
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Earlier this week, I had the distinct pleasure of participating in the Financial Times’ Global Boardroom conference session about “The CEO challenges…
Earlier this week, I had the distinct pleasure of participating in the Financial Times’ Global Boardroom conference session about “The CEO challenges…
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AND... it's a wrap! For the last few months, my team has worked tirelessly to design and deliver #Vialtitude2025, our global client conference. I'm…
AND... it's a wrap! For the last few months, my team has worked tirelessly to design and deliver #Vialtitude2025, our global client conference. I'm…
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Experience
Education
Publications
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Dismantling the Sales Machine
Harvard Business Review
The death of the sales machine is part of a much larger story—one that cuts across functions and industries and speaks to the changing nature of work. As the basis of economic growth shifts from transactional to knowledge work, management follows suit, turning its focus from building zero-error-rate manufacturing processes to recruiting and engaging high performers to drive innovation. This article examines how the most progressive sales organizations are dramatically altering their…
The death of the sales machine is part of a much larger story—one that cuts across functions and industries and speaks to the changing nature of work. As the basis of economic growth shifts from transactional to knowledge work, management follows suit, turning its focus from building zero-error-rate manufacturing processes to recruiting and engaging high performers to drive innovation. This article examines how the most progressive sales organizations are dramatically altering their organizational climate to effectively compete.
Other authorsSee publication -
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Portfolio (an imprint of Penguin Group, USA)
Conventional wisdom holds that to increase loyalty, companies must “delight” customers by exceeding service expectations. Some focus on dazzling them at the cost of neglecting to solve basic service problems—a big strategic mistake.
Through extensive research and surveys, the authors have concluded that loyalty has much more to do with how well a company delivers on its basic promises than on how dazzling its service experience might be. The authors prove that delighting customers…Conventional wisdom holds that to increase loyalty, companies must “delight” customers by exceeding service expectations. Some focus on dazzling them at the cost of neglecting to solve basic service problems—a big strategic mistake.
Through extensive research and surveys, the authors have concluded that loyalty has much more to do with how well a company delivers on its basic promises than on how dazzling its service experience might be. The authors prove that delighting customers doesn’t build loyalty, and they show how acting on this insight can help improve service, reduce costs, and decrease customer churn.
By employing practical tactics—such as teaching reps not just to resolve customer issues but also to “forward resolve” common issues—companies will be better able to focus on delivering a nearly effortless experience. That will lead directly to the improvements in customer loyalty they had been aiming for all along.Other authorsSee publication -
The End of Solution Sales
Harvard Business Review
Customers no longer need a supplier to help them figure out the right solution because they can do this on their own given stronger procurement departments and access to supplier information. We know this because customers don’t contact a supplier until they are 57% of the way through their purchase decision. This shift requires a new sales playbook. The article outlines three specific strategies that are part of the new playbook (1. Avoid the trap of “Established Demand”; Target Mobilizers…
Customers no longer need a supplier to help them figure out the right solution because they can do this on their own given stronger procurement departments and access to supplier information. We know this because customers don’t contact a supplier until they are 57% of the way through their purchase decision. This shift requires a new sales playbook. The article outlines three specific strategies that are part of the new playbook (1. Avoid the trap of “Established Demand”; Target Mobilizers, not Advocates; Coach Customers in How to Buy)
Other authorsSee publication -
The Challenger Sale: Taking Control of the Customer Conversation
Portfolio (an Imprint of Penguin Group, USA)
What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.
Other authorsSee publication -
How the Rift between Sales and Marketing Undermines Reps
Harvard Business Review
In today’s historically difficult selling environment, the rift between sales and marketing seriously undermines even the best-performing reps.
Other authorsSee publication -
Why Your Salespeople Are Pushovers
Harvard Business Review
One of the age-old stereotypes in business is the pushy salesperson. But what if we told you that the real issue in sales today isn’t that salespeople tend to be too pushy, but that they’re not pushy enough?
Other authorsSee publication -
The Worst Question a Salesperson Can Ask
Harvard Business Review
This one question is probably asked by more sales people in a given day than any other. But while it seems innocuous — maybe even the right thing to ask a customer — it’s a question that simultaneously prevents sales while also destroying customer loyalty.
Other authorsSee publication -
Selling Is not about Relationships
Harvard Business Review
Ask any sales leader how selling has changed in the past decade, and you’ll hear a lot of answers but only one recurring theme: It’s a lot harder.
Other authorsSee publication -
When Money Doesn't Speak Louder than Words
Harvard Business Review
Every leader knows that the compensation plan plays an important role in recruiting and retaining the best talent. But what these executives often don’t realize is that how they communicate about pay can be as important as the plan itself.
Other authorsSee publication -
The Dirty Secret of Effective Sales Coaching
Harvard Business Review
Not all reps who get coached, even by good coaches, do better. And our work suggests that management targets the wrong reps all the time.
Other authorsSee publication
Projects
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Innovating Sales: Strategic Management and Leadership Development Program
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Facilitated Executive Education courses at the Georgetown University McDonough School of Business
Through a new joint program, Georgetown University’s McDonough School of Business and Corporate Executive Board (CEB) will offer a dedicated executive education program for senior sales leaders seeking to transform the commercial function within their organizations.
Innovating Sales: Strategic Management and Leadership Development will be offered from September 10-13, 2012 at…Facilitated Executive Education courses at the Georgetown University McDonough School of Business
Through a new joint program, Georgetown University’s McDonough School of Business and Corporate Executive Board (CEB) will offer a dedicated executive education program for senior sales leaders seeking to transform the commercial function within their organizations.
Innovating Sales: Strategic Management and Leadership Development will be offered from September 10-13, 2012 at Georgetown University. The course will examine organizational effectiveness and deliver high-impact strategies for motivating and managing a sales force. The curriculum is influenced by CEB’s Challenger Selling Model, detailed in the company’s best-selling book The Challenger Sale: Taking Control of the Customer Conversation.
“We are excited to work with CEB to pave the way for professional development opportunities for sales executives seeking to become transformative leaders and innovators,” said Paul Almeida, senior associate dean for executive education at Georgetown’s McDonough School of Business.
Innovating Sales: Strategic Management and Leadership Development is designed to help senior sales leaders transform the sales function, improve their company’s performance and increase their own leadership abilities as they prepare for the next step in their career. The program combines Georgetown McDonough’s recognized leadership in executive education, including thought leadership around business innovation, globalization, and an immersive approach to practical learning, with CEB’s expertise gleaned from decades of helping sales leaders from thousands of organizations maximize performance through best-practice research and decision support.Other creatorsSee project
Organizations
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International Customer Management Institute
Advisory Board Member
-Served as a member of ICMI's Advisory Board. This group consists of 16 individuals who are divided into four Cell Groups, as defined by ICMI’s Professional Interest Areas. Ultimately it is these cells, who will determine the final sessions within each subject area for the annual ICMI/ACCE conferences.
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My new book is officially OUT! And here’s what sales leaders don’t want to admit publicly: Virtual selling made us efficient. But it also made a lot…
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We’re thrilled to welcome Negar Tekeei to the firm as global co-lead of our Corporate Crime and Investigations Practice. Negar is a former Assistant…
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I am SO excited to share this news - ten new scholarship winners - women in university sales programs - we see you. Thank you to all who applied, and…
I am SO excited to share this news - ten new scholarship winners - women in university sales programs - we see you. Thank you to all who applied, and…
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Fortunate to be part of Eversheds Sutherland as we focus on the future of the legal industry and what that means in delivering exceptional client…
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The things I write for NYT probably give the impression that I wake up each morning, put on my slippers, make the coffee, and commence fulminating…
The things I write for NYT probably give the impression that I wake up each morning, put on my slippers, make the coffee, and commence fulminating…
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2️⃣0️⃣2️⃣5️⃣ Sales Enablement Wrapped, Part II 📚 The books we read. (Or in my case, listened to but still took credit for in my Goodreads…
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Last night, I was honored to receive the M&A Deal of the Year Award for our team’s work with our longtime client Hilltop Opportunity Partners. A…
Last night, I was honored to receive the M&A Deal of the Year Award for our team’s work with our longtime client Hilltop Opportunity Partners. A…
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We’re pleased to welcome Brian Mitchell as Senior Vice President of Client Success and Support at Intapp. His extensive experience in professional…
We’re pleased to welcome Brian Mitchell as Senior Vice President of Client Success and Support at Intapp. His extensive experience in professional…
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When I met Thomas Sagissor before joining RBC three years ago, it took only a short conversation to understand the kind of leader he is. Steadfast…
When I met Thomas Sagissor before joining RBC three years ago, it took only a short conversation to understand the kind of leader he is. Steadfast…
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💰 Fundraising is pure sales. Shifting your mindset to embrace the sales process can be the biggest game-changer. All founders love building, but…
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A senior selling role is now open on the best sales team in the airline industry: United for Business. https://lnkd.in/gj2XCzBa
A senior selling role is now open on the best sales team in the airline industry: United for Business. https://lnkd.in/gj2XCzBa
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