Administrative Assistant(Hybrid)

Administrative Assistant

Hybrid

Recruitment #250825-3591CL-001

Location Hartford, CT

Date Opened 8/27/2025 11:30:00 AM Salary $63,777 - $82,530/year Job Type Open to the Public Close Date 9/5/2025 11:59:00 PM

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Introduction

The State of Connecticut, Department of Revenue Services (DRS), is recruiting for an Administrative Assistant to join their team in the Litigation Division.

What We Can Offer You

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• Opportunity to apply for Federal Public Service Loan Forgiveness
• A healthy work/life balance for all employees- including 13 State holidays
  
  

Position Highlights

• The schedule for this position is Monday-Friday, 9:00 AM-5:30 PM.
• The Administrative Assistant will be responsible for assisting with the compliance of statutorily required functions including processing and doing intake work for the correspondence and cases received by the Appellate Subdivision, addressing the inquiries regarding case procedures, status, and determinations, processing the approximately information letters and decisions each year, and addressing cases as assigned.
• The Administrative Assistant will report directly to the Department’s Tax Litigation Director and Appellate Subdivision State Program Managers.
  
  

About Us

The Appellate Subdivision of the Litigation Division is responsible for reviewing protests filed by taxpayers. Protests allow taxpayers who disagree with decisions of the Department (generally, decisions to assess a taxpayer or decisions to deny a claim for refund) to receive additional administrative review of these decisions. Upon issuance of a final determination by the Appellate Subdivision, taxpayers have the ability to seek review of the Department’s actions by filing an appeal to the Tax Session of the Connecticut Superior Court. As such, the Appellate Subdivision is the first stage of tax litigation in the State of Connecticut.

The mission of DRS is to instill public confidence in the integrity and fairness of tax collection; achieve the highest level of voluntary taxpayer compliance; continuously improve agency performance; contribute to the fiscal and economic well-being of the state; and provide a positive and professional workplace.

Selection Plan

For Assistance In Applying

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.

Before You Apply

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.
  
  

After You Apply

• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
  
  

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Nick Naples at Nicholas.Naples@ct.gov.

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing the most complex tasks in providing both office administration and secretarial support for a major program.

EXAMPLES OF DUTIES

Performs the most complex office administrative duties as described in the following areas:

• TYPING:
• Using computers, tablets, and other electronic equipment, formats and types a full range of correspondence, reports, bills, drafts, etc. from rough draft, transcription, dictated notes, etc.;
• Proofreads for content;
• Edits using knowledge of grammar, punctuation and spelling.
• FILING:
• Designs office filing systems;
• Organizes and maintains files (including confidential files);
• Maintains, updates and reviews references materials and manuals.
• CORRESPONDENCE:
• Composes complex letters and/or memoranda, etc. (e.g., explaining department practices and/or policies) for own or manager's signature.
• REPORT WRITING:
• Researches and assembles information from a variety of sources and prepares statistical and/or narrative reports;
• Analyzes information and may make recommendations.
• INTERPERSONAL:
• Acts for manager by interpreting established policies and procedures, etc.;
• Troubleshoots by relieving manager of as much administrative detail as possible;
• Acts for and regularly makes decisions in manager's absence (within prescribed limits of authority).
• PROCESSING:
• Screens letters, memos, reports and other materials to determine action required;
• May make recommendations to supervisor.
• SECRETARY:
• Arranges and coordinates meetings (including space and equipment);
• Researches, assembles and coordinates meeting materials (e.g., charts, graphs, reports);
• Writes minutes of meetings, lectures, conferences, etc. from rough draft;
• Takes notes and/or meeting minutes;
• Prepares expense accounts;
• Makes travel arrangements.
• OFFICE MANAGEMENT:
• Authorizes purchases and payments (within prescribed limits of authority);
• Develops input and prepares documentation for office and/or department budget;
• Coordinates budget control and monitoring;
• Develops office and/or department procedural manuals;
• Assists in interviewing and hiring office support staff;
• Trains office support staff;
• May supervise office support staff.
• Performs related duties as required.
  

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of
• office administration and management;
• department and/or unit policies and procedures;
• proper grammar, punctuation and spelling;
• business communications;
• Knowledge of business math;
• Considerable
• interpersonal skills;
• oral and written communication skills;
• Ability to
• operate office equipment which includes computers, tablets, and other electronic equipment;
• operate office suite software;
• take notes (shorthand, speedwriting or other method acceptable to manager).
  

Minimum Qualifications - General Experience

Four (4) years of experience above the routine clerk level in office support or secretarial work.

Minimum Qualifications - Special Experience

One (1) year of the General Experience must have been as a Secretary 2 or its equivalent.

Minimum Qualifications - Substitutions Allowed

College training in the secretarial sciences may be substituted for the General Experience on the basis of 15 semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

Preferred Qualifications

• Experience with office administration procedures, and with developing and maintaining department procedure manuals.
• Proven experience with attention to detail in all tasks, especially proofreading, grammar, punctuation and spelling documents.
• Experience with organizing and maintaining a filing system and with handling large volumes of case files.
• Experience in a professional office setting handling oral and written communications with external and internal stakeholders, including managing main phone line and logging information, responding to routine correspondence, and addressing routine case matters.
• Experience using a variety of software and computer systems including case management software, and Microsoft Office (Excel, Word, and Teams).
  
  

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.