Application Developer (RPG)

.

Provide technical support to resolve or assist in resolution of issues relating to ERP systems, reports, and other software applications.

Key Responsibilities

• Provides training, troubleshooting, and support to software application users
• Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user software application issues
• Liaise with third parties and IT partners to resolve issues in a timely manner
• Implement minor changes to the ERP system
• Track and manage changes to the application software per defined Change Management process
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Determine severity of incidents and efficiently escalate them using the incident management process
• Keep requester informed of progress
• Ensure resolution meets user requirements while meeting Service Level requirements
• Support a 24 x 7 manufacturing environment.
• Experience supporting Power BI and the Microsoft Power Sweet is preferred
• Ability to write SQL queries is required
• Microsoft Access/Excel/Word/PowerPoint expertise is required
• Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills.
• Experience with Industry Standard ticketing system preferred
• Ability to work independently under general supervision within a demanding client centric environment.

Education & Skills

• High School Diploma or an associate’s degree in an IT related field is preferred.
• 3+ years of experience of relevant work experience; 1+ years with Associates
• General knowledge of Windows Server (2019 and newer) operating system
• SQL Server query writing; intermediate
• High level of experience with desktop operating systems
• Excellent troubleshooting skills
• Excellent research skills
• Technical documentation skills
• Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner

Preferred Experience

• Visual Studio (VB.net / C#), Team Foundation Server, Power BI, SSRS, SSIS, SQL Server
• Ability, initiative, and accountability to execute broad assignments requiring minimal direction
• Moderate understanding of enterprise datacenter technologies including Networking, Security, TCP/IP and DNS