Assistant General Manager

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

The Assistant General Manager (Sales & Operations) oversees all back-of-house operations for an assigned group of retail stores, ensuring efficient inventory management, compliance, and loss prevention. This role is responsible for leading stock personnel, coordinating with airport facilities, and supporting the General Manager (GM) in achieving operational excellence.

Location: Baltimore/Washington International Airport (BWI) 7050 Friendship Rd, Baltimore, MD 21240

Schedule: Open availability required

Pay Range: $55,000 - $65,000

Job Responsibilities:

• Oversee daily retail and warehouse operations, ensuring smooth inventory flow from delivery to sales floor
• Lead, train, and manage store and stock teams, including hiring, scheduling, and performance reviews
• Maintain accurate inventory records, manage stock levels, and ensure timely product placement
• Serve as liaison for Loss Prevention and Airport Compliance, ensuring regulatory and safety compliance
• Coordinate with facilities for store maintenance, builds, and emergency response
• Act as Manager on Duty, handling opening/closing duties and supporting store-wide operations
• Support merchandising standards and brand consistency across visual displays
• Use and manage key operational systems (POS, StoreForce, ADP, Aptos, PowerDMS)
• Assist in executing business initiatives and serve as GM backup when needed
• Monitor sales, shrinkage, and operational KPIs to drive performance and profitability

Job Requirements:

• High school diploma or GED required; a Bachelor’s degree in Management, Human Resources, or a related field is preferred
• 3+ years of experience in retail inventory, warehouse, or stocking supervision
• 2+ years of experience in a management or leadership role
• Proven ability to lead a team with a results-driven approach
• Self-motivated and capable of working independently in a fast-paced environment
• Strong problem-solving, multitasking, and organizational skills
• Advanced computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint) and inventory management systems
• TAM Card (Alcohol Beverage Awareness Certification) may be required, depending on location
• Must successfully complete the TSA Airport Badging Process, where applicable
• Employment may be contingent upon passing background checks and/or drug screening, based on location requirements

Additional Requirements:

• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying patterns, or materials
• Understand, speak, read, and write fluent English
• Use of fine motor hand functions
• Lift 0-60 lbs.

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.