Assistant Operations Manager

Help Us Run a Tight Ship — and Have a Little Fun Doing It

We’re a fast-growing, mission-driven firm in San Antonio that believes excellence and play don’t have to be opposites. We’re looking for an Assistant Operations Manager who’s detail-obsessed, people-savvy, and ready to help take our internal operations to the next level — with polished systems, crisp communication, and just the right dash of creativity.

This isn’t a remote role. This is a sleeves-rolled, heels-or-loafers-on, in-the-office kind of position where your presence, energy, and clarity help drive the rhythm of the team. You’ll work directly with the COO to build the infrastructure that keeps us sharp: clean workflows, smooth onboarding, smart reporting, and documentation that actually gets read.

If you love structure, live by your checklist, and get a thrill from making processes beautiful and teams more cohesive, you’ll fit right in.

What You’ll Do

Executive & Operational Support

• Assist the COO with planning, reporting, internal communications, and team initiatives.

• Keep special projects moving with organization, polish, and follow-through.

Process Design & Systems Thinking

• Draft and refine procedures that help us scale — and keep us sane.

• Maintain our Firm Operations Manual using Trainual and other tools.

• Spot inefficiencies and bring smart, forward-thinking solutions to the table.

Accounts Receivable & Financial Operations

• Own our AR process from top to bottom — from invoicing and tracking to gentle-but-clear collections.

• Partner with attorneys to ensure proper trust deposits and accurate billing cycles.

• Keep our financial records tidy and our internal standards airtight.

Training, Onboarding & Culture-Building

• Create engaging onboarding materials and training content that sets new team members up to shine.

• Build structured learning experiences that are clear, interactive, and culture-rich.

• Inject fun into the serious stuff — think play-based process rollouts, team challenges, and moments that matter.

Who You Are

• You hold a bachelor’s degree in Business, Communication, Technical Writing, or a related field.

• You have or are working towards an MBA or other advanced organizational degree.

• You’ve got 3+ years of experience in operations, internal training, or systems coordination — ideally in a fast-paced or professional services setting.

• You write like a human, think like an analyst, and organize like your life depends on it.

• You’re familiar with or certified in the Dare to Lead approach to leadership — and you’re comfortable giving and receiving feedback with clarity, compassion, and courage.

• You value direct, kind communication and believe trust is built through accountability, boundaries, follow through, ownership, and generosity not perfection.

• You’ve worked with QuickBooks, the Microsoft Office Suite, and tools like Trainual.

• You believe professionalism isn’t about formality — it’s about being consistent, clear, and dependable.

• You’re energized by a challenge, unbothered by a little chaos, and grounded in the belief that people thrive when systems do.

• You’re comfortable creating and analyzing reports and using pivot tables in Excel to spot patterns and make smart decisions.

What We Offer

• $65,000 annual salary

• 401(k) with 3% match

• Health, Vision, Dental, Life, Disability, and Pet insurance

• Tuition reimbursement / Education assistance

• Paid holidays and generous PTO

• Opportunities for growth, meaningful contribution, and increased responsibility

• A high-functioning, kind, and witty team that loves working smart and celebrating well

Why This Role Matters

Behind every great client experience is a finely tuned internal engine — and that engine runs on process, rhythm, and clarity. In this role, you won’t just keep the wheels turning. You’ll help design how the machine works, how new people learn it, and how the team keeps getting better together.

This is your chance to make a real impact — not in theory, but in practice — alongside leaders who value autonomy, sharp thinking, and a little levity along the way.

Important to Know

This is an on-site role in our San Antonio office. We believe great culture is built in person, and that polished work deserves an environment to match.

Want to apply or know someone who’d be perfect? Click apply, but make sure you include a Cover Letter and Resume so we can learn who you are!