Branch General Manager

General Branch Manager (Confidential)

About the Role

We’re looking for a hands-on leader to oversee day-to-day operations at one of our regional branches and smaller satellite locations. This role has overall operations responsibility for a Consumer Services industry. You’ll ensure smooth operations, protect financial performance, and create a positive experience for both employees and customers.

What You’ll Do

• Lead daily branch operations and coordinate the work of multiple teams.
• Ensure processes are followed, safety standards are met, and customers receive timely, quality service.
• Track branch financial results and make adjustments to hit performance goals.
• Build strong partnerships with sales and account teams to strengthen client relationships.
• Safeguard branch assets, including facilities, vehicles, inventory, and cash.
• Encourage a culture of safety, accountability, and continuous improvement.
• Support the growth and development of managers and front-line staff.

What Makes You a Strong Fit

We’re less interested in buzzwords and more in what you’ve done. If the points below sound like you, you’re the kind of leader we’d like to talk to:

• People First Leadership – You’ve managed teams of managers and front-line staff, know how to set expectations, and coach people to succeed.
• Problem Solver – You enjoy digging into issues, finding root causes, and implementing fixes that last.
• Customer Mindset – You see customer service as part of every role, from field service to collections.
• Operational Know-How – You’ve run a branch, department, or similar operation with moving parts like scheduling, logistics, service calls, or field routes.
• Financial Awareness – You understand how decisions impact budgets, costs, and profitability, and know how to manage to a P&L.
• Continuous Improver – You don’t just keep things running — you look for ways to make processes safer, faster, and more efficient.

What You Bring

• Experience leading teams across multiple operational functions.
• Comfort balancing competing priorities in a fast-paced environment.
• Knowledge of safety and loss prevention practices.
• Solid computer skills (Microsoft Office or similar).
• Physical ability to occasionally lift up to 75 pounds and work in varied environments.

Why This Role Matters

This is a leadership role where you’ll make a direct impact on customer satisfaction, team performance, and branch success. You’ll have the chance to shape local culture, develop people, and build an operation you’re proud of.

Posting Note: This is a confidential posting, full company details will be shared with qualified candidates during the interview process.