Call Center Customer Service Agent

Job Description

As a Call Center Customer Service Agent at Vibes And Verbs, you will play a key role in assisting customers over the phone, ensuring that their inquiries are answered in a timely, professional, and efficient manner. You will be responsible for providing exceptional service, addressing customer concerns, and assisting with product inquiries to ensure customer satisfaction.

Department Vibes And Verbs Employment Type Full Time Location Los Angeles, CA Workplace type Onsite Compensation $36,000 - $46,000 / year

Key Responsibilities

Responsibilities

• Handle inbound and outbound calls with customers regarding product information, inquiries, and issue resolution
• Maintain a high level of customer satisfaction by resolving complaints or concerns efficiently
• Provide accurate information regarding products, services, and promotions
• Update customer records and data in the system
• Assist in processing orders and returns
• Follow company policies and procedures to ensure quality service
• Collaborate with team members and supervisors to improve customer service strategies
• Meet or exceed performance targets, including call handling time and customer satisfaction ratings
  
  

Skills, Knowledge and Expertise

Qualifications

• High school diploma or equivalent required; associate's or bachelor’s degree preferred
• 1+ year of experience in a customer service or call center environment preferred
• Strong verbal communication and interpersonal skills
• Ability to handle challenging customer situations with patience and professionalism
• Excellent problem-solving abilities
• Basic computer skills with the ability to learn new systems quickly
• Bilingual (English/Spanish) is a plus
  
  

Benefits

Benefits:

• Competitive salary with opportunities for performance-based raises
• Professional development and growth opportunities within the company
• Health insurance options
• Paid time off and holidays
• 401(k) plan
• A positive, supportive, and inclusive work environment
  
  

About Hustle Notice Biz

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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