Customer Service Representative

Customer Service Representative – Onsite

Location: Los Angeles, CA

Salary Range: $22.00 – $30.00 per hour

LHH is Customer Service Representative to join our client's team! If you're passionate about delivering exceptional service, thrive in a fast-paced environment, and enjoy working collaboratively, we’d love to hear from you.

Key Responsibilities

• Handle incoming customer requests professionally and resolve issues within 24 hours
• Accurately enter purchase orders into the ERP system within 24 hours of receipt
• Ensure timely delivery of customer orders and escalate issues when necessary
• Support sales team with customer insights and account setup coordination
• Process customer returns within 48 hours to ensure timely credit issuance
• Provide support across billing, orders, and troubleshooting
• Compile and generate customer-related reports as needed

Qualifications

• 5+ years of customer service experience preferred
• Strong attention to detail and time management skills
• Excellent communication and problem-solving abilities
• Ability to thrive in a fast-paced environment
• Familiarity with Acumatica, DocuWare, Outlook, Excel, and Microsoft Word preferred
• Experience in food manufacturing is strongly preferred