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Magnolia Plumbing, Inc. Is looking for a Customer Service Representative to be the voice of our company! Applicants must have at least 2 years’ experience in a fast paced, customer service environment where a large amount of phone calls were made/taken.
We offer paid vacation, health insurance, 401K matching, profit sharing and Fort Totten metro accessible.
Responsibilities
Field incoming calls in a timely manner.
Meet daily call center goals which include but not limited to:
Making 75 outbound calls
Booking appointments
Doing some cross sells
Educate customers on additional services, products, and service plans, which include upselling to customers
Always maintain a positive empathetic and professional attitude towards customers to build trust.
Engage the customer to incite loyalty
Provide World Class Customer Service Every day
Collaborate in a team environment and enjoys a challenge in a fast-paced workplace.
Requirements
Must be proficient in Excel, MSWord and Outlook
Excellent oral and written communications skills
Provide great customer service by being motivated and energetic
Multitask effectively and works well under pressure.
Professional composure in varying situations
Ability to work well with others
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Construction
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