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We are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.
We Deliver the Goods:
Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
Growth opportunities performing essential work to support America’s food distribution system
Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Purpose:
A Customer Service Associate at Performance Foodservice is vital to the success of our Company. As a part of the sales support team, this position is the first point of contact for all customers that have questions about their order, our products or about Performance Foodservice. They act as a liaison between the customer and the Sales Account Representative as well as internal departments. They are a member of the Customer Service team that functions within the department and organization, as required, and perform any duty assigned to best serve the company.
Responsibilities may include, but not limited to:
Attend training and Customer Service meetings.
Processing orders & transactions
Answering questions about products and services
Troubleshoot and resolve problems
Support Sales in all aspects
Provides information to other departments based on customer feedback
Performs other related duties as assigned.
Required Qualifications
High School Diploma/GED or Equivalent
6 - 12 months customer service, call center and / or related area.
Customer Centric attitude with professional demeanor.
Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.
Compensation
$17.50 - $19.00/hr
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Food and Beverage Services
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