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Are you passionate about providing exceptional customer service? We are seeking a dedicated Customer Service Specialist to join our team. In this role, you will be the first point of contact for our clients, ensuring that their needs are met with professionalism and efficiency. Your ability to communicate effectively and empathize with customers will directly impact their experience with our company.
Department Comvox Co Employment Type Full Time Location Washington, DC Workplace type Onsite Compensation $50,000 - $60,000 / year
Key Responsibilities
Responsibilities
Serve as the primary point of contact for customer inquiries via phone, email, and chat.
Resolve customer issues and complaints promptly and effectively.
Maintain accurate records of customer interactions and transactions.
Assist customers with product selection, order placement, and returns.
Provide detailed information about products and services to customers.
Document customer feedback and suggest improvements to enhance the customer experience.
Skills, Knowledge and Expertise
Qualifications
Proven experience in a customer service role or similar capacity.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Proficient in using customer service software and CRM systems.
Flexible and willing to work various shifts, including evenings and weekends.
Benefits
Benefits
Competitive salary within the range of $50,000 – $60,000 per year.
Opportunities for career growth and professional development.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
About Swipe Say Easy
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Business Consulting and Services
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