Customer Success Manager

Company Description

SwitchPitch is a leading provider of Startup Relationship Management (SRM) platforms that enable Fortune 500 companies to efficiently manage and collaborate with innovative startups. Our centralized platform helps enterprise companies identify, vet, and manage startups for potential corporate partnerships, streamlining the innovation process.

Role Description

This is a full-time hybrid role as the Customer Success Manager at SwitchPitch. The Customer Success Manager will be responsible for day-to-day tasks such as ensuring customer satisfaction, analyzing customer data, retaining and building relationships with customers, and providing exceptional customer service. This role is primarily located in Washington, DC, with flexibility for some remote work.

Responsibilities

As a Customer Success Manager at SwitchPitch, you will drive successful customer implementations and ensure their success. Your expertise and leadership in implementing our solutions will contribute to accelerating enterprise innovation by helping them engage with startups! In this role, your responsibilities will include:

• Developing comprehensive onboarding and implementation plans for enterprise customers, considering their unique requirements and goals.
• Coordinating and overseeing the rollout of SwitchPitch's solution across various verticals and with different stakeholders, ensuring a seamless and efficient onboarding and implementation process.
• Becoming a trusted partner to each enterprise customer, driving overall product adoption, and delivering best practices for their waste management needs.
• Identifying and tracking relevant key performance indicators (KPIs) to evaluate each customer's success and impact of SwitchPitch solutions and preparing case studies to showcase their achievements.
• Collaborating with the Head of Product and sales team to effectively communicate customer feedback, ideas, and concerns, to continuously improve the product and enhance the overall customer experience.
• Acting as an extension of the sales team by leveraging customer feedback and needs to identify upselling opportunities and contribute to the growth of SwitchPitch.

Qualifications

• Customer Satisfaction, Customer Retention, and Relationship Building skills
• Analytical Skills
• Experience in customer service
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Understanding of startup ecosystems and innovation processes is a plus
• Bachelor's degree in Business, Management, or a related field