GENERAL MANAGER

Exciting Leadership Opportunity at Residence Inn - Baltimore!

We're seeking a General Manager to serve as the strategic business leader of the hotel. In this role, you'll oversee all aspects of operations-from guest and team satisfaction to financial performance, sales, and revenue management. This is your chance to make a lasting impact in a dynamic hospitality environment.

Residence Inn Baltimore is a 170 room hotel, with a restaurant and a beautiful roof top bar.

Key Responsibilities

• Ensure the successful implementation of service strategies and initiatives aimed at exceeding guest expectations, increasing profitability, and expanding market share.
• Lead and hold the property's leadership team accountable for operational excellence and performance.
• Develop and execute short- and long - term financial and operational plans that align with company objectives, including preparation of the annual hotel budget.
• Monitor hotel performance through guest satisfaction metrics and financial reports; analyze results and initiate corrective actions as needed.
• Collaborate with the Sales & Marketing team to create and execute revenue-generating strategies, pursue new business opportunities, and ensure alignment with established goals.
• Build and lead a high-performing Executive Committee focused on continuous improvement and positive results; provide coaching, feedback, and performance accountability.
• Review key business data including financials, inventory, employee engagement, and guest satisfaction to ensure operations remain within budgetary guidelines.
• Partner with the revenue management team to develop effective pricing strategies that balance seasonality, customer segments, and property goals; identify opportunities to grow occupancy and RevPAR and Food & Beverage.
• Manage labor and capital expenditures to maintain cost efficiency.
• Uphold product and service quality standards through regular evaluations and prompt resolution of guest concerns.
• Oversee human resources functions including employee motivation, training, development, and compliance with labor regulations.
• Implement preventative maintenance programs to safeguard the hotel's physical assets and brand standards.
• Maintain a robust security program to protect and ensure the safety of guests and employees.
• Forster open communication across departments to ensure consistent messaging and collaboration.
• Ensure compliance with company policies, procedures, and all applicable local, state, and federal laws.
• Perform additional duties as assigned.
  
  

Education: Bachelors degree in Hotel Management highly preferred.

Experience: Minimum 2 years experience as General Manager in a full-service property. Strong F&B background is required.

Licenses/Certifications: Possess a valid driver’s license and be able to drive to customer appointments.