General Manager of Moving & Relocation Services

General Manager of Moving & Relocation Services – Baltimore

A leading provider in the moving and relocation services industry is seeking a dynamic General Manager of Moving & Relocation Services to oversee operations in Baltimore. This pivotal role is ideal for an experienced leader passionate about team performance, client satisfaction, and operational excellence in the moving sector.

What You’ll Be Doing

• Lead and manage daily operations of moving and relocation services
• Drive revenue growth and maintain profitability across all service lines
• Oversee staffing, training, and development of moving crews and office staff
• Monitor fleet usage, maintenance schedules, and DOT compliance
• Ensure customer satisfaction through quality control and process improvement
• Manage commercial and residential relocation projects from start to finish
• Prepare and analyze financial reports, budgets, and forecasts
• Establish KPIs and performance benchmarks across departments
• Coordinate with sales to ensure operational readiness for new accounts
• Maintain safety standards and ensure adherence to regulatory policies
• Build strategic relationships with clients, vendors, and partners
• Drive company culture focused on accountability, service, and performance

What We’re Looking For

• 5+ years’ experience in a leadership role within the moving or relocation industry
• Proven ability to manage large teams and multi-faceted operations
• Strong knowledge of O&I (office & industrial) and HHG (household goods) relocations
• Familiarity with fleet logistics, DOT compliance, and driver management
• Exceptional communication, budgeting, and problem-solving skills
• Background in managing P&L responsibilities and driving growth

Interested? Reach out to Alchemy Global Talent Solutions today.