Host-ED

Job Description

MC: Hospitality Services- (Part-Time, Weekends) -

Job Summary: The Host-Emergency Department greets each patient, visitor or guest. Uses GRETE principles when welcoming them to the hospital with enthusiasm and professionalism. Ascertains the customers needs and answers any questions in a professional and courteous manner. Provides information about the facility and answers any questions. Provides support and emotional comfort to families experiencing crisis. Assists patients and visitors by directing or escorting them to their correct destination. Controls patient and/or visitor passage into the Emergency Department. Acts as customer service liaison between Security, Registration, nursing staff, family and visitors. Resolves complaints and answers questions regarding services and procedures. These services may be provided for both the LLUMC and LLUCH hospitals. Performs other duties as needed.

Education and Experience: High School Diploma or GED required. Minimum one year of experience in public, guest relations or customer service required.

Knowledge and Skills: Read, write legibly, and speak clearly in English (bilingual preferred) with professional quality, push/pull wheelchairs; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None

About Us

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.

About The Team

Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.

We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need accommodation assistance with accessing our job listings or completing an application, or during any other phase of employment with us, please contact Human Resources Management at (909) 651-4001.

Loma Linda University Medical Center is a religiously-qualified Equal Opportunity Employer under Title VII of Civil Rights Act of 1964. No question on this application is asked for the purpose of unlawfully limiting or excluding any applicant’s consideration for employment because of race, color, religion, gender, age, national origin, disability, genetic information, or any other status protected by applicable law. If you need a reasonable accommodation in the hiring process, please notify Human Resource Management.

We appreciate your interest in Loma Linda and wish you success in your job search!