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Virtual - can be located anywhere in the US. Must be able to work local hours.
The Life Sciences Project Manager is responsible for the full Implementation Cycle associated with the BD solutions, as well as the Experience Management associated with the BD solutions.
Projects can be both internal and external.
The Full Implementation Project Cycle includes participation in the Sales process, initiating the implementation project and executing on its deliverables.
The Project Manager will lead the implementations at the customer site while advising the customer on Change Management, Workflow Process Improvements as well as the necessary Technical Management (IT/Services/LIS/…).
The Customer Experience Management is key to the success of the Life Sciences strategy and is required to drive a high level of coordination between the different BD departments/functions and Customer teams to ensure a smooth implementation and ongoing customer satisfaction
Roles & Responsibilities
Project Management responsibilities include, but are not limited to:
Developing and communicating of the project plan to Customer leadership.
Developing and regularly maintaining the project schedule.
Hold regular meetings with internal/external project teams to check/monitor progress.
Regularly update internal management stakeholders on high level project status.
Manage and communicate project risks impacting the project or organization.
Participate in continuous improvement sessions to the further professionalize the Projects Department.
Attention to detail for review of order configurations prior to manufacturing requests.
Coordinate install and application resources.
Experience Required
Customer Experience Management responsibilities include, but are not limited to:
Interface effectively with the different BD departments to manage cross functional processes and resolve issues impacting customers.
Supports sales partners’ efforts to attain business objectives.
Continuously benchmark customer processes through Business Reviews, focusing on market trends and customer needs to identify opportunities for process improvement and differentiated services.
Manage customer perceptions by leading communications through both regular formal business reviews and informal periodic calls/visits.
Skills & Certifications
Demonstrated leadership, motivational and organizational skills with a proven track record of accomplishments in cross-functional projects/teams/programs
Demonstrated effective interpersonal skills; including effective internal and external communications and crisis/conflict resolution skills
Demonstrated effective knowledge of Project Management, Risk Management and Change Management
Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
Excellent Communication and Presentation Skills
Willing and able to travel up to 25%
Eligibilities & Qualifications
Bachelors Degree
Seniority level
Entry level
Employment type
Contract
Job function
Project Management and Information Technology
Industries
Staffing and Recruiting
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