National Key Account Manager

Description

About the Brand:?

SCOUT is a Washington, DC-based brand known for stylish, functional and affordable tote bags. The brand has found a niche in the market with a competitive advantage called “Pretty Utility”. The authenticity of the brand is best measured by the team of bright, talented, creative individuals who embody the perfectly imperfect lifestyle and share a genuine passion for the products. SCOUT has become the go-to resource by providing?the products women need to contain, organize, and uplift all the stuff she needs to successfully navigate her busy life. Over the next three to five years, SCOUT aspires to be a national lifestyle brand which will be driven by thoughtful direct-to-consumer growth and strategic wholesale distribution expansion to meet the customer where she is in the marketplace.

Position Overview

SCOUT is looking for a driven, strategic, and relationship-focused National Key Account Manager to lead and expand our most important retail partnerships. Reporting to the Senior Global Director of Sales, this role is responsible for driving revenue performance, developing long-range account strategies, and accelerating both new business and margin-positive growth across the Key Account channel. You'll manage the full business lifecycle—from identifying new partners to deepening existing relationships—with a sharp focus on results, collaboration, and operational excellence.

Essential Duties & Responsibilities

Revenue Leadership & Channel Ownership

• Own revenue performance and sales forecasting across the Key Account (KA) channel, ensuring aggressive yet achievable growth targets are set and met
• Manage the full P&L for the KA business, including gross margin, inventory optimization, and sell-through success
• Partner with Planning and FP&A to align forecasts, inventory, and demand planning
  
  

Strategic Business Development

• Drive new key account acquisition in alignment with SCOUT’s growth strategy and distribution vision
• Proactively identify and evaluate potential national and regional partners that complement SCOUT’s brand positioning and channel mix
• Lead the full business development lifecycle: from prospecting, outreach, and pitch creation to onboarding and long-term planning
• Partner cross-functionally (Marketing, Product, Planning, Ops) to evaluate business case, support sell-in, and ensure post-launch success
• Stay informed on category trends and competitive placements to spot white space opportunities and adjust strategy accordingly
  
  

Account Strategy & Relationship Management

• Serve as the lead relationship manager for all national key accounts
• Build and execute account-specific strategic sales plans based on seasonal and long-range growth goals
• Lead onboarding for all new key accounts, ensuring seamless alignment across sales, operations, and service
  
  

Sales Operations & Optimization

• Oversee all aspects of the sales lifecycle: contract negotiation, promotional planning, replenishment, and account maintenance
• Collaborate closely with Operations on EDI implementation and ongoing process optimization
• Monitor inventory flow, sell-through, and margin performance—adjusting levers as needed to ensure account health
  
  

Marketing & Cross-Functional Collaboration

• Partner with the Wholesale Sales Manager and Marketing team to develop tailored seasonal campaigns and brand activations for each account
• Ensure all promotions, merchandising, and messaging align with SCOUT’s brand standards and channel strategy
• Act as the voice of Key Accounts across cross-functional meetings, advocating for account needs and long-term growth
  
  

Requirements

Knowledge, Skills, & Experience

• 4-6 years of national or key account management experience, ideally within outdoor, gift, travel, accessories, consumer goods, or home categories
• Strong Excel skills a must—you should be comfortable analyzing data and building reports using functions, formulas, and pivot tables.
• Proven track record of owning revenue targets, forecasting, and driving P&L performance
• Strong understanding of retailer buying cycles, merchandising strategies, and inventory planning
• Excellent relationship management and communication skills across internal and external stakeholders
• Experience with EDI systems and omnichannel account operations is a strong plus
• Highly analytical and data-driven, with the ability to pivot quickly and make smart, strategic decisions
  
  

What We Would Like To See In You

• A strategic hunter—you’re energized by unlocking white space, winning new business, and turning opportunity into revenue
• Scrappy and resourceful, with the drive to push through obstacles and deliver results in a fast-moving environment
• Deeply knowledgeable about the inner workings of major retail accounts—from sell-in to sell-through, promotions to planning
• Bring a strong book of business and retail relationships that can accelerate growth and open doors
• A natural relationship builder who thrives on clear communication, collaboration, and long-term thinking
• Entrepreneurial in spirit—proactive, hands-on, and eager to scale a high-potential channel with a beloved brand
  
  

The candidate will also demonstrate the following SCOUT Core Values

• Kind
• Authentic
• Adaptable
• Giving
• Commitment
• Creative
  
  

Physical Demands & Work Environment

• Required to work EST hours
• Travel: Up to 25% domestic travel required for key account meetings and industry events
  
  

What You’ll Get From Us

• A competitive compensation package
• An incentive-based bonus plan
• Medical Health, Dental, and Vision Coverage
• Summer Fridays year-round
• Company matching 401K Program
• A seasonal credit toward SCOUT merchandise (plus a killer employee discount)
• A casual dress code in a bright and happy work environment
  
  

SCOUT is committed to maintaining a work environment in which all its employees are treated fairly. SCOUT prohibits discrimination on the basis actual or perceived race, color, religion, national origin, sex, age, marital status, citizenship status, veteran status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation or political affiliation, or any other characteristic protected by applicable law.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.