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Longo Carpet Cleaning and Restoration is a family-owned business with over 40 years of experience providing exceptional cleaning and restoration services throughout Western Massachusetts and beyond. With a team of 30+ dedicated employees and a reputation for quality, professionalism, and integrity, we are looking to expand our leadership team with a reliable, detail-oriented Office Manager to help oversee and improve our day-to-day operations.
Position Overview:
The Office Manager will play a key role in keeping our office operations organized, efficient, and running smoothly. This person will supervise administrative staff, support management, and ensure that communication and workflow between the office and field technicians remains seamless. The ideal candidate is highly organized, comfortable managing multiple priorities, and thrives in a fast-paced service environment.
Responsibilities
Oversee daily office operations, including scheduling, phones, and email communication
Supervise and support administrative staff, fostering a positive and professional office culture
Manage customer inquiries, billing, and service documentation
Coordinate with field supervisors and technicians to ensure accurate scheduling and job completion
Maintain office systems, procedures, and records to ensure efficiency and compliance
Assist with HR functions, including onboarding, timekeeping, and employee communication
Track and report on key performance metrics, assisting management in decision-making
Support leadership with special projects and initiatives as needed
Qualifications
Proven experience in office management, administration, or a related role (service industry preferred)
Strong leadership and communication skills
Excellent organizational skills with attention to detail
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and comfort with scheduling/CRM software
Ability to multitask and adapt in a fast-paced environment
High level of professionalism and customer service orientation
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Consumer Services
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