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Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You’re in the right place! At PAC Plumbing, Heating, & A/C, we treat our employees like family. Our team members enjoy competitive benefits and cutting-edge training from our master technicians.
Join the PAC Plumbing, Heating & A/C Family… Come Grow with Us!
Our Office Manager will evaluate customer calls and match the right technician to every job. We need a positive team member who will go above and beyond for our customers and our staff, who has a perpetually friendly, can-do attitude to join our growing team!
At PAC Plumbing, Heating & A/C we are committed to the proper training and mentoring of our staff. You will receive hands-on training, side-by-side with your supervisor, and benefit from Nexstar Network’s proven training program that provides you with your own Coach!
What we offer:
Competitive salary
Amazing 401k
Your birthday is a paid day off!
Paid wellness days
Holiday and vacation pay
Paid training
Profit-sharing program
Hours 7:30 am – 5:30 pm
Responsibilities:
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls
Relay accurate information to technicians, ensuring proficient, quality customer experiences
Manage the whereabouts and needs of every technician in the field
Record the results of each service call and create report summaries for senior management
Be professional and establish customer rapport, encouraging repeat business
Respond to customer requests, resolving issues, and promoting the brand.
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
Update customers throughout the day on the technician’s progress
Competencies for Success
Develop a proven track record in customer service
IT competent; good typist and proficient with phone systems
Highly organized with exceptional follow-through abilities
Strong verbal and written communications
Ability to build trust, diffuse conflict and hold others accountable
Personality that blends well with a fast-paced, goal-driven environment
Competitive individual contributor, with a sense of urgency, who also loves to win as a team
We are an equal opportunity employer.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Internet Publishing
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