Principal Manager, Technical Program Management

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions.

The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their authentic selves each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

The Identity & Network Access (IDNA) Organization delivers identity and access solutions that empower billions of users globally. At the core of this mission, the Reliability, Resilience, and LiveSite (R2L) Team ensures our identity services are among the most trusted and dependable in the industry. We’re looking for a Principal Manager, Technical Program Management to lead this high-impact team. This is an opportunity for a strategic leader who thrives in complex, large-scale environments and is passionate about driving reliability, operational excellence, and quality across mission-critical services.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

This Hybrid Position can be located at our Microsoft offices in Redmond, Washington, Mountain View, California, or Atlanta, Georgia. Relocation support will be provided, and successful candidates will need to relocate or reside within 50 miles of the field location. 

Responsibilities

• Lead and grow a high-performing team of Technical Program Managers focused on service reliability, operational excellence, and quality.
• Define strategy, set clear priorities, and establish execution rhythms to deliver measurable outcomes.
• Own the full incident management lifecycle, including detection, response, root cause analysis, and continuous improvement.
• Drive programs that strengthen reliability and resilience for large-scale identity services.
• Improve engineering efficiency through automation, streamlined processes, and reduction of manual work.
• Deliver complex, cross-functional initiatives in partnership with engineering, product, compliance, and finance teams.
• Represent the team in executive forums, providing clear updates on service health and strategic initiatives.
• Evolve organizational structure, readiness plans, and operational playbooks to support growth and scalability.
• Champion a culture of accountability, inclusion, and technical excellence across the organization.
• Influence long-term strategy for reliability and resilience in mission-critical identity services.
  
  

Qualifications

Required Qualifications:

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 4+ years of experience as a people manager leading and developing high-performing teams, including hiring, coaching, and driving career growth for direct reports.
• 3+ years of experience managing cross-functional and/or cross-team projects.
• Experience in managing and developing Technical Program Management teams delivering reliability and operational excellence for large-scale cloud infrastructure or other mission-critical services.
• Experience in live site operations, including incident detection, response, root cause analysis, and applying reliability engineering practices to drive continuous improvement.
  

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
  
  

Additional Or Preferred Qualifications

• Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 8+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
  

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 12th, 2025.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.