Quality Assurance Human Services Program Manager

Introduction

The Prince William County Department of Social Services is looking for an innovative and forward-thinking Human Services Program Manager to lead our Quality Assurance team. If you’re a creative thinker, energized by problem-solving, and passionate about improving services for children and families, we want to hear from you. This is an exciting opportunity for a seasoned Human Services leader to drive meaningful change, promote accountability, and help shape the future of our programs.

About This Role

We are looking for a detail-oriented, solution-focused professional with strong analytical and communication skills. The ideal candidate will have the ability to interpret and clearly explain policy and procedures across various service areas, including Intake, Child Protective Services, Ongoing, Foster Care, Adult Services, and Adult Protective Services.

This role requires someone who can identify key performance indicators, coach staff on performance improvement, and guide the teams toward achieving optimal outcomes. As a leader, you’ll manage other like-minded quality assurance professionals working to bring service-related programs into compliance and be well prepared to meet future community needs.

If you're passionate about driving excellence in human services and leading with purpose, we invite you to apply today!

Minimum Requirements

Bachelor's degree in a Human Services field or a minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area

Preferences

• 10 or more years of experience with APS, CPS, and Foster Care
• 2 years or more of quality assurance experience and supervising a team
• Experience with teaching or training large groups of staff
• 5 years or more years of experience entering information into OASIS and PeerPlace
  
  

Special Requirements

• All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
• Candidates must pass criminal history, child protective services, and DMV background checks.
• Resource/foster parents for youth in the Prince William foster care program may not be employed by the Prince William Department of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
• Must possess a valid driver’s license and be eligible to drive for work.
  
  

Work Schedule

37.5 hours a week. Monday through Friday 8:30 a.m. – 5:00 p.m. Possible after-hours work for emergencies or special assignments. After the first 90 days of in-person training, this role offers the potential for a hybrid work arrangement, combining opportunities for teleworking with required days in the office.

Hiring Salary Range

$98,475.00 to $128,017.50

We Also Offer Great Benefits Including

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities
  
  

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, Click here for the class description

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees
  
  

Click on the link below to explore our plans and rates.

Prince William County Benefit Programs

01

By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.

• Yes, I acknowledge and understand the above statement and wish to continue in this process.
• No, I do not wish to proceed any further in this process.
  
  

02

Are you currently a resource/foster parent for a child in PWC DSS foster care program?

• Yes
• No
  
  

03

Please select the option that reflects your highest completed education. Make sure your education is detailed in your application.

• Bachelor's degree or higher in a social work or other human services-related field
• Bachelor's degree or higher in a nonhuman services-related field
• High school diploma or GED
• None of the above
  
  

04

Do you acknowledge the starting salary range for this position is $98,475.00 to $128,017.50?

• Yes
• No
  
  

05

Please quantify your experience with Adult Protective Services or Adult Services. Make sure this experience is detailed in your application.

• 10 or more years of experience
• 8 to 9 years of experience
• 4 to 7 years of experience
• 1 to 3 years or less of experience
• No experience in Adult Protective Services or Adult Services
  
  

06

Please quantify your experience with Child Protective Services. Make sure this experience is detailed in your application.

• 10 or more years of experience
• 8 to 9 years of experience
• 4 to 7 years of experience
• 1 to 3 years or less of experience
• No experience in Child Protective Services
  
  

07

Please quantify your experience with Foster Care. Make sure this experience is detailed in your application.

• 10 or more years of experience
• 8 to 9 years of experience
• 4 to 7 years of experience
• 1 to 3 years or less of experience
• No experience in Foster Care
  
  

08

Please quantify your experience with quality assurance. Make sure this experience is detailed in your application.

• 3 or more years of experience
• 2 years of experience
• 1 year of experience
• No experience in quality assurance
  
  

09

Please quantify your experience supervising a team. Make sure this experience is detailed in your application.

• 3 or more years of experience
• 2 years of experience
• 1 year of experience
• No experience in quality assurance
  
  

10

Please quantify your experience with teaching or training large staff groups. Make sure this experience is detailed in your application.

• I have regularly led training sessions for large staff groups
• I have occasionally led training sessions for large staff groups
• I have no experience teaching or training large groups of staff
  
  

11

Please quantify your experience entering information into OASIS. Make sure this experience is detailed in your application.

• 5 or more years of experience entering information into OASIS (frequently trains or supports others)
• 2 to 4 years of experience
• 1 year of experience
• No experience
  
  

12

Please quantify your experience entering information into PeerPlace. Make sure this experience is detailed in your application.

• 5 or more years of experience entering information into PeerPlace (frequently trains or supports others)
• 2 to 4 years of experience
• 1 year of experience
• No experience
• Required Question