Quality Assurance Manager

Quality Assurance Manager - $110k - $126k - Laurel, MD - Relocation Package

US Citizens or GC holders only

No C2C

Role Overview

The Quality Manager ensures food safety compliance, monitors production, and implements quality controls for top-tier products, working with production, R&D, and regulatory teams.

Key Responsibilities:

• Uphold Quality and Food Safety Policies, promoting a culture of quality improvement.
• Guide operations to deliver exceptional quality.
• Supervise quality specialists and technicians to maintain production standards.
• Collaborate on key quality checks, aligning with hold and complaint data.
• Manage quality hold program, conduct root cause analysis, and implement corrective actions with trend data.
• Lead customer complaint reduction using data-driven strategies.
• Ensure net content compliance for volume and weight.
• Support new product launches and formulation changes.
• Apply best practices within the facility or network.
• Monitor and improve Quality Metrics/KPIs.
• Manage GMP, HACCP, and FSMA FSP compliance, minimizing water use.
• Ensure audit compliance (e.g., FSSC 22000, market audits).
• Assist regulatory agencies as needed.
• Conduct monthly KPI reviews to meet business goals.
• Assess and improve quality system performance.
• Reflect company values in all actions.

Measurable Outcomes

• Reduced CPMU (Consumer Complaints Per Million Units).
• Effective GMP and lessons learned distribution.
• Fewer pallets on hold.
• Decreased food safety incidents.
• Active shop floor presence enhancing quality.
• Benchmarking-driven improvements.

Levels of Responsibility

• Deploy QA standards.
• Meet market-level QA targets (CPMU, RFT, CRQS).
• Manage hold program and net content compliance.

Qualifications & Requirements

• Bachelor’s in food science, Microbiology, or related field.
• 5+ years in Quality Assurance, ideally in dairy/frozen foods.
• HACCP/SQF certified – Lead audits.
• Follow HACCP, SQF, GMP, and food safety regulations.
• Strong problem-solving and leadership skills.
• Proficient in quality control software and reporting.