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GENERAL SUMMARY: Provide exceptional hospitality while serving as the first point of contact for all visitors, ensuring each guest feels welcomed and valued. Uphold the professional presentation of the space, creating a warm and refined environment. Leverage strong attention to detail, organizational excellence, and proactive support to ensure the space consistently reflects CROSS's mission: Enriching quality of life through lifelong relationships with raving fans.
Responsibilities
RECEPTIONIST DUTIES
Serve as the welcoming face of CROSS, providing a warm and professional first impression in alignment with our mission and values.
Greet clients and visitors with genuine hospitality, ensuring they feel comfortable and valued from the moment they arrive.
Offer refreshments and maintain a polished, inviting environment in all common areas and meeting spaces.
Guide guests to the appropriate team members or departments, facilitating smooth transitions and minimizing wait times.
Proactively prepare client-facing spaces, ensuring they are clean, fully stocked, and ready for use at all times.
Act as a communication bridge between clients and internal teams, supporting seamless coordination of meetings and services in coordination with Client and Staff Relations.
Confirm details and anticipate client needs before all scheduled onsite meetings.
Effectively manage and prioritize multiple responsibilities to support the overall efficiency of operations.
ADMINISTRATIVE SUPPORT DUTIES
Professionally manage incoming phone calls, directing inquiries and messages with efficiency and courtesy.
Receive, organize, and distribute mail and deliveries in a timely and accurate manner.
Monitor office and kitchen supply levels, partnering with the Client & Staff Relations role to maintain appropriate inventory and stay within budget.
Provide reliable administrative support to the leadership team, including managing client records, updating internal databases, and maintaining strict confidentiality of sensitive information
Standards
Position Specific
Prepare and reset all common areas and meeting spaces before and after client visits to maintain a clean, professional, and welcoming environment.
Monitor and replenish office and kitchen supplies to ensure stock levels remain at or above 50% at all times.
Company-Wide
Act and communicate with:
Curiosity - ask questions and be receptive to answers
Integrity - be honest, truthful, and accurate
Respect - show regard and consideration for others
Accountability - take responsibility and engage
Humility - avoid vanity, arrogance, and excessive pride
Exemplify the CROSS Core Values
Prevent hazardous and unsafe working conditions
Be accepting of continuous changes that will occur as the company grows and develops in the form of project type, project location, and the development of new company system.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Construction
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