Regional Manager - Field Services

Brief Description

We are in the market for a Regional Manager to lead our Field Services group in Texas. This position oversees field service operations, managing a team of technicians who perform on-site installation, maintenance and repair services. This role is responsible for optimizing service delivery through effective scheduling, training, and process development, ensuring high-quality outcomes and customer satisfaction. The Technical Manager collaborates with engineering, manufacturing, and other departments to resolve complex customer issues and provides strategic input to enhance operational efficiency. The position reports to the Vice President of Field Service and requires frequent travel to job sites to ensure compliance with safety, quality, and performance standards.

Responsibilities & Expectations

• Lead and motivate field service teams to deliver exceptional service on power distribution equipment & systems, meeting or exceeding customer expectations while improving safety, quality, and cost-efficiency.
• Develop and implement work procedures, guidelines, and policies to streamline field operations and ensure compliance with industry standards (e.g., IEEE, ANSI, NETA).
• Assess and address training needs for technicians, fostering skill development in power distribution testing, maintenance, and repair techniques.
• Provide hands-on supervision and technical guidance to crews at job sites, ensuring adherence to health, safety, and environmental regulations.
• Oversee scheduling and resource allocation for field service operations across multiple locations, optimizing productivity and response times.
• Conduct regular site visits to evaluate technician and crew performance, inspect work quality, and ensure proper execution of transformer service tasks.
• Manage job costs by monitoring budgeted versus actual expenses, identifying cost-saving opportunities without compromising quality.
• Demonstrate expertise in diagnostic testing and maintenance procedures for power transformers within industrial, generation, distribution, and transmission systems.
• Author, review, and approve detailed test reports, ensuring accuracy and compliance with customer and regulatory requirements. Approve time sheets, expense reports, daily logs, and technical documentation submitted by field service teams.
• Promptly report critical operational matters to management, including warranties, accidents, workers' compensation claims, near misses, and technical challenges.
• Drive recruitment, onboarding, and professional development of field service technicians to support organizational growth and service excellence.
• Act as a technical liaison with customers, resolving escalated issues and maintaining strong client relationships. Stay current with advancements in power transformer technology and industry best practices to enhance service offerings.
  
  

Requirements

• Bachelor’s degree in Electrical Engineering, Power Systems, or a related field, or equivalent experience (10+ years in power transformer service or related electrical field).
• Minimum of 7 years of supervisory or managerial experience in field service operations, with a focus on power transformers or high-voltage equipment.
• Extensive technical knowledge of power transformer design, testing (e.g., insulation resistance, turns ratio, power factor), maintenance, and repair processes.
• Proficiency in industry standards and testing protocols for electrical apparatus (e.g., IEEE C57 series, NETA MTS/ATS).
• Strong leadership skills with a proven ability to motivate teams, manage conflict, and drive performance in high-pressure environments.
• Exceptional problem-solving skills to address complex technical and operational challenges at customer sites.
• Excellent written and verbal communication skills for authoring reports, interacting with clients, and presenting to senior management.
• Ability to manage budgets, analyze job costs, and implement cost-effective solutions.
• Commitment to safety, with experience enforcing OSHA, NFPA 70E, and other relevant safety standards.
• Willingness to travel extensively (up to 30%) and respond to emergency calls outside regular business hours.
• Proficiency in field service management software and Microsoft Office Suite.
  
  

Summary

Company Overview

Backed by over 100 years of combined experience, Sunbelt Solomon offers an unmatched ability to provide comprehensive, configured solutions for utility, industrial, and commercial applications. Our engineering capabilities, safety, environmental qualifications, and dedication to delivering quality products have truly made the difference in keeping customers across a broad spectrum of industries powered and supported for the long haul. Sunbelt Solomon is a global company with brands across US, Canada, and Chile. Our teams include Trinity Power, Phasor, Valley Transformers, Titan Quality Power Services, Holland Industrial Services, Magna IV Engineering Inc., and Power Solutions Group LLC. These brands allow Sunbelt Solomon to offer a wide scope of product offerings, service capabilities, and best-in-class industry expertise. We are honored to be the go-to resource for all things electrical transformers and committed to advancing the future of our organization and our industry.

Mission, Purpose, Vision & Core Values

In developing our mission, purpose, vision and core business values, we engaged in a thoughtful process that incorporated the combined principles of our family of companies and reflects our commitment to valuing our history and investing in our people, services, and products.

• Mission: Through a culture of integrity, bold innovation, and customer-centricity we create value for our partners and team members with safe and reliable electrical power solutions and services.
• Purpose: To enhance the lives of our team members and partners through sustainable products and services in the communities we serve.
• Vision: To be the leading provider of customized electrical power solutions and services.
• Core Values:
• People: The core of our success.
• Safety: It’s in our DNA.
• Strategic: We forge our own future.
• Sustainability: Industry leaders in power distribution life cycle management.
• Performance: Delivering excellence at every opportunity.
  

Company Benefits

Sunbelt Solomon offers a comprehensive, highly competitive benefits package to employees who work 30 hours per week or more following 90 days of employment. Benefits include but are not limited to medical, dental, vision, FSA/HSA, 401k with company match, life insurance and disability, paid vacation, sick time, and holiday. Temp employees are not eligible for company benefits.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pre-Employment Screening

Following an offer of employment all candidates are required to complete a background check and drug screen prior to being cleared to start employment. A physical and respiratory fit test may also be required based on the job responsibilities and location of the position.