LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Learn more in our Cookie Policy.
Select Accept to consent or Reject to decline non-essential cookies for this use. You can update your choices at any time in your settings.
OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
Position: Remote Customer Service Representatives - FEMA
OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs.
Primary Responsibilities:
Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery
Accurately provide information regarding FEMA programs, eligibility requirements, and application processes
Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided
Address customer concerns with professionalism and empathy while ensuring a compassionate approach
Collaborate effectively with team members and escalate complex cases when necessary
Requirements
A high school diploma or equivalent is required
Minimum of 1-2 years of customer service experience, preferably in a remote environment
Strong verbal and written communication skills, with the ability to convey information clearly and effectively
Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality
Proficient in the use of computers and various software applications
Reliable internet connection and a quiet work environment
Experience working with governmental or non-profit organizations is an advantage
Benefits
Health Care Plan (Medical, Dental & Vision
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Work From Home
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
Seniority level
Entry level
Employment type
Temporary
Job function
Other
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at OneTouch Direct by 2x