Senior Business Analyst -

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Description

Duties and Responsibilities

• Develops functional/non-functional system requirements using documented business requirements.
• Works with development staff and/or vendors to create prototype designs for medium to large- risk
  
  

projects.

• Creates detailed unit/system testing scripts based on functional requirements.
• Facilitate user acceptance testing processes as required.
• Assesses and develops recommendations for process improvements and technology solutions for
  
  

customer agencies.

• Captures, consolidates, and communicates information from the Subject Matter Experts (SMEs).
• Responsible for the high-level design and integration of software development by effectively
  
  

partnering with business users, project managers, and application developers.

• Analyzes existing business processes and data flows to develop system designs, delivery roadmaps
  
  

and integrations to other systems.

• Conducts in-depth analysis of customer systems, operations, and procedures. Works with customer users
  
  

to define system requirements and resolve problems. Translates client requirements into highly

specified system design documents. Works with staff to coordinate system design and implementation

requirements.

• Performs full life cycle development of systems. Assesses business opportunities, defines
  
  

problems, and identifies business solutions. Develops the needs assessment and requirements

analysis.

• Works with customer agencies and provides advice, consultation, and technical assistance throughout
  
  

project implementation.

• Provides quality customer service.
• Actively pursue innovative initiatives and improvements in current processes.
• Gather/document business requirements for change requests (break/fix).
• Support internal/external integrations, including design, testing, and troubleshooting.
• Confers with customer agencies and provides advice, consultation, and technical assistance
  
  

throughout project implementation.

• Provides metrics around reporting, system performance, and process control.
• Participates in user training or often conducts the training when needed.
  
  

Minimum Qualifications/Skill Sets

• Graduation from an accredited college or university with a bachelor’s degree in Business,
  
  

Computer Science or a related field and five years’ experience in systems analysis, change

management analysis, project management, program analysis, or a closely related field.

• Demonstrated experience in land use management implementations and post-production environment as
  
  

a primary technical resource.

• Minimum of 5 years’ experience with Accela.
• Knowledge of the principles and practices of planning, developing, implementing, and maintaining
  
  

computer information systems.

• Knowledge of processes, methods, and techniques utilized to analyze and evaluate business
  
  

operations.

• Skilled in analyzing and evaluating administrative processes for automation.
• Ability to assist in the analysis and evaluation of the feasibility and suitability of
  
  

information technology projects. Ability to establish and maintain effective working relationships.

Ability to create precise and effective technical documentation.

• Excellent oral and written communication skills with internal and external clients and
  
  

vendors.

• Ability to produce documentation that will be used by various audiences, including but not
  
  

limited to design documents for each application being reviewed that will include business

requirements, functional specifications, test plans, and scripts.

• Strong analytical and problem-solving skills.
• Outstanding business process fluency, with a strong ability to discuss processes at a level of
  
  

detail sufficient to gain insight into the underlying business problem or opportunity.

• Ability to work in a team environment; establishing and maintaining strong professional
  
  

relationships.

• Maintain the security and confidentiality of any proprietary or sensitive data in any medium.
  
  

Preferred Qualifications/Skill Sets

• Experience working for a government entity.
• 7+ years’ experience with Cityworks AMS (Asset Management System) and PLL (Permit, Licensing, and Land).
• Proficient in extracting data from Cityworks via SQL and building custom reports.
• Strong understanding of GIS principles and spatial data concepts.
  
  

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

Hybrid