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Requires a bachelor’s degree in computer science, information technology, or a related field and ten years of experience.
Must have expert knowledge (i.e., demonstrates comprehensive understanding and is viewed as a role model in applicable areas) in the following areas: Agile methodologies such as Scrum and/or Kanban, release management and software development, change management, consulting, quality assurance, stakeholder management, technical support, business process improvement, risk management, system development lifecycle, project management, test automation tools, and relevant applications.
Must be able to work effectively with staff.
Must be able to direct one or more of the following: solutions delivery, business requirements, compliance efforts, documentation, data analysis, and business partnerships.
Capabilities
Directs and/or participates in the development of large, broad-reaching, and/or highly complex implementations within the business partner’s portfolio.
Mentors others to ensure compliance of all equipment, policies, and/or personnel with relevant laws (e.g., National Industrial Security Program Operating Manual (NISPOM), Interagency Security Committee (ISC), Homeland Security Presidential Directives (HSPDs), Federal Information Security Management Act (FISMA), Board Information Security Program (BISP) procedures, FedRamp, Office of Management and Budget (OMB) guidance), and/or other guidelines as required. Participates in information gathering and tracking efforts to ensure FISMA compliance and assists with interpreting FISMA requirements.
Directs, investigates and/or escalates highly complex technical errors, inefficient configurations/workflows, and business-oriented inefficiencies and troubleshooting.
Directs and/or mentors members of the solutions delivery or technical team on the delivery and support of systems, applications, and associated integrations.
Provides strategic direction for the creation and communication of plans (action, operating, automation, strategic plans), options, approaches, and roadmaps to ensure continuous service and process improvement.
Directs others on and/or participates in partnering, communicating, and liaising with customers, staff, project team members, project sponsors, and/or stakeholders to anticipate and manage expectations, communicate, or gather project information, and/or ensure customer satisfaction. Ensures business partners receive an accurate view of basic end user challenges.
Directs others and/or participates in evaluations of business requirements from clients, leadership, and end-user needs, and discusses/recommends solutions that meet business needs. Translates business requirements into functionality through system configurations and/or code development. Evaluates and advises on options, risks, costs versus benefits, system impacts, and business and technology priorities in highly complex situations.
Directs and/or participates in creating documentation (e.g., development guides, use cases, road maps, workflow diagrams, mockups, test plans, Agile materials, process changes, application documentation, job aids) for maintenance and user instruction/guides.
Independently prepares Governors and/or senior management for representation at industry forums, meetings, and public speaking events, including developing presentations, speeches, and talking points for use in briefings and meetings.
Makes key decisions about the development of organizational governance policies and standards.
Directs, initiates, and/or participates in developing, implementing, or reporting on metrics and trends regarding services, processes, staff utilization, and customer satisfaction.
Approves functional/system level test cases and generates, maintains, and tracks test results. Mentors others in and/or participates in user acceptance testing. Works in close partnership with the project team to ensure code coverage of test automation, library upgrades, solution deployment, and security vulnerability management. Directs the writing of test plans. Interacts with test developers, shares results, and tracks bugs/issues through resolution. Directs others and/or participates in conducting performance, penetration, baseline, integration, and regression testing via the use of automated testing tools and/or manually.
Seniority level
Associate
Employment type
Contract
Job function
Research, Analyst, and Information Technology
Industries
IT Services and IT Consulting
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