ServiceNow Technical Consultant (HAM/SAM)

Greetings from ITC Infotech!

Role - ServiceNow Technical Consultant (HAM/SAM)

Location - Bethesda, MD

Start Date: Immediate

Position Type: Full Time + Benefits (medical, 401K, PTO etc)

Job Description:

We are looking for a highly skilled and experienced ServiceNow Technical Consultant & Developer specializing in Hardware Asset Management (HAM), Software Asset Management (SAM), and Configuration Management Database (CMDB). The ideal candidate will have a strong background in ServiceNow platform development, integration, and implementation, with a focus on IT Asset and Configuration Management processes. This role requires both functional and technical expertise, strong stakeholder communication skills, and hands-on experience with the ServiceNow ecosystem.

HAM / SAM Responsibilities:

• Design, implement, and enhance ServiceNow Hardware and Software Asset Management modules.
• Lead the onboarding of software publishers, licenses, entitlements, and contracts into ServiceNow SAM.
• Configure license models, software normalization rules, reclamation rules, and discovery sources.
• Define and implement asset lifecycle workflows – procurement, receiving, deployment, maintenance, retirement, disposal.
• Integrate ServiceNow HAM/SAM with procurement tools, SCCM, JAMF, Intune, etc.
• Perform software compliance analysis, optimization, and true-up planning.
• Implement and maintain automated reclamation and harvesting policies.
• Provide guidance on license metric types (User, Device, Core, Processor) and compliance models.
• Align implementation with ITIL and ISO/ITAM best practices.
• Support CMDB audits and assist with regulatory/compliance reporting.

Development and Platform Responsibilities:

• Design and develop ServiceNow workflows, business rules, script includes, client scripts, UI policies/actions.
• Build custom integrations using REST, SOAP, MID Server, and other methods.
• Create dashboards, reports, and widgets related to HAM, SAM, and CMDB KPIs.
• Collaborate with product owners, process owners, and architects to define solutions.
• Participate in Agile/Scrum ceremonies; contribute to story grooming, estimation, and sprint planning.
• Perform unit testing and support UAT.

Required Skills & Qualifications:

• 8–10 years of experience with ServiceNow platform, with a minimum of 4–5 years in HAM, SAM, and CMDB.
• Hands-on expertise in:
• ServiceNow SAM Pro and HAM Pro modules
• ServiceNow Discovery and IntegrationHub
• CMDB and CSDM
• Scripting (JavaScript, Glide API)
• REST/SOAP API integrations
• Experience with ITOM, Service Mapping, Software Catalog, and Asset Procurement lifecycle is a plus.
• Good knowledge of software license metrics, publisher rules, and software compliance frameworks (e.g., Microsoft, Oracle, Adobe, IBM, SAP).

Certifications:

• ServiceNow Certified System Administrator (CSA) – Mandatory
• ServiceNow Certified Implementation Specialist (CIS) in any of:
• SAM – Preferred
• HAM – Preferred
• CMDB or ITOM – Nice to have
• ITIL v4 Foundation – Preferred

Education Qualification:

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

About US:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.