Vice President, Service Operations

Under the direction of the Senior Vice President of Service Operations, the Vice President of Service Operations is responsible for oversight of all maintenance operations for a portfolio of assigned communities to achieve key performance metrics. The VP of Service Operations is also responsible for providing leadership and oversight of a team of Regional Service Managers to ensure successful execution of capital projects on both the Kettler-owned and the third-party portfolio. This position will assist in the development and implementation of policies and procedures to maximize the impact of KETTLER’s maintenance operations including the roles and responsibilities of the RPMs and Maintenance Managers on site.

Responsibilities

Responsibilities

Maintenance Operations

• Lead process of scoping, bidding, negotiating and managing centralized contracts for maintenance and projects including turnover, landscaping, pools, and HVAC
• Inform vendor selection process and assist in expanding the preferred vendor list
• Evaluate and optimize the process of evaluating candidates for all service-related positions including RMMs, service managers and technicians
• Evaluate the training needs of service personnel, scheduling or performing the necessary training including technical skill and process training to include turnover, inventory control, trade skills, safety, and developing bid specifications
• Lead program to mentor and develop service team members, performing assessments as requested or on an annual basis
• Create, implement, and monitor an inventory control system for maintenance supplies
• Support enhancement of on-going property preventative maintenance programs and rollout and training of new software platform.
• Review and optimize process for maintaining a library of material suppliers, current labor laws, equipment rental rates, and qualified subcontractors by category
• Audit and evaluate turnover procedures recommending and ensuring consistency in materials, supplies, final product, vendors and cost reduction
• Provide leadership over risk mitigation efforts including all regulatory, lender, AHJ and safety inspections with RPMs, RMMs, Property and Service Managers. Monitor and ensure proactive compliance with NSPIRE and AHJ housing inspection.
• Ensure compliance with safety policy and procedure manual and that all team members are using programs, systems, and protective equipment available
• Lead and support a team of Regional Maintenance Managers and Maintenance Managers with troubleshooting or maintenance repair if needed
• Responsible for all Performance Management activities for a team of Regional Maintenance Managers
  
  

Capital Project Execution

• Provide leadership for capital improvement process including, anticipating and recommending capital investment and reviewing multi-year capex budget plans.
• Analyze existing condition at properties, aiding in the preparation and maintenance of a rolling 5-year capital and major project expense plan
• Oversight responsibilities for General Contractor sourcing and selection
• Will be accountable to the achievement of Asset Goals and objectives along with matrixed accountability to Asset Management
• Oversee the process to develop specifications, scopes of work and bids for major projects as needed
• Track and control project schedule while achieving completion under budgetary constraints
• Oversee the execution of all contracts and obtain necessary permits and licenses for work completed
  
  

Qualifications

Qualifications

• Minimum of 15 years’ experience in Maintenance/Engineering/Service multifamily property management including 10 years of supervisory experience is required
• Must have experience working in, or leading employees responsible for Central Plants, Water Source Heat Pumps, VRF Systems, vertical transportation and other complex mechanical systems
• Must have strong functional knowledge of all major building systems and experience with maintenance, renovations and new construction of multi-family construction.
• Bachelor's degree in a related discipline is required
• Bachelor’s degree ideally in a Construction or Engineering discipline is preferred
• Excellent communication skills and project management skills
• Strong technical background with significant experience simultaneously managing multiple construction projects. Strong proven track record of bringing construction projects in on time and within budget
• Understanding of various contract delivery models including: Pre-Construction Agreements, Early Release contracts, Design Build, Design Assist, and Guaranteed Maximum Price
• Effective communication skills ranging from providing presentations to executives and clients, motivating direct reports, and inspiring line-associates through appropriate onsite field presence
• Proficiency in the Microsoft Office suite of programs, particularly Excel, as well as proficiency in other software and systems typical in the industry. Experience with Yardi, Banner and HappyCo strongly preferred
• Ability to make sound, objective decisions under tight deadlines
• Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting/exceeding requirements and expectations