Trends in Agile Service Management

Contents

• Introduction Introduction

  • Transform your organization for today's digital enterprises

    44s
  • (Locked)
    Why learn Agile Service Management?

    3m 11s
  • What you should know

    55s
• 1. Core Principles of Agile Service Management 1. Core Principles of Agile Service Management

  • Stakeholders and their stakes

    3m 37s
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    Typical stakeholders of our organization

    3m 53s
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    Understanding stakeholders

    3m 51s
  • Stakeholder journeys and experiences

    4m 16s
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    Stakeholder touchpoints

    4m 39s
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    Organization, brand, and offering touchpoints

    2m 51s
  • Configuration of organizations, brands, and offerings

    5m 1s
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    Functionality and qualities

    4m 46s
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    Availability-related qualities

    3m 34s
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    Trustworthiness-related qualities

    3m 27s
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    Usability and likeability-related qualities

    4m 2s
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    Adaptability-related qualities

    3m 10s
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    Agile Service Management assumptions and principles

    1m 37s
• 2. Stakeholder Touchpoint Guides and Constraints 2. Stakeholder Touchpoint Guides and Constraints

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    Context, influencers, insights, and your North Star

    2m 55s
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    Agile principles and constrainers

    2m 56s
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    Settings, channels, and devices

    4m 50s
• 3. Stakeholder Touchpoint Enablers 3. Stakeholder Touchpoint Enablers

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    Resources drawn on at stakeholder touchpoints

    3m 36s
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    Capabilities that support good stakeholder experience

    3m 10s
• 4. An Agile Service Management Operating Model 4. An Agile Service Management Operating Model

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    Agile stakeholder experience system

    2m 49s
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    Visible management system, stakeholder experiences

    4m 32s
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    Develop and transition

    3m 18s
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    Promote

    2m 47s
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    Deliver

    2m 14s
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    Support

    2m 24s
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    Improve

    3m 49s
• Conclusion Conclusion

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    Trends in Agile Service Management

    3m 14s
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    Next steps with Agile Service Management

    45s